Oversaw Medical Product distribution and Logistics for a portfolio of strategic accounts with locations nationwide.Prevented order disruption for clients via direct action including proactive and reactive measures.Engaged in direct daily communication with customers regarding upcoming shortages, AR health, onboarding of new sites, and industry news.Raised and held key performance indicators to industry standard levels while maintaining a personal relationship with clients.Worked directly with internal/external teams on behalf of clients to remedy issues and decrease their workload.Supported and directly impacted multiple projects to facilitate a healthy relationship with the customer, including the recuperation of $250,000+in past due debt after years of accumulation.

Managed daily operations for a specialized customer care team.• Worked daily on extreme urgency customer service situations requiring immediate resolution due to thenature of packaged content, consisting of perishable medical samples and supplies valued up to $10,000+dollars.• Headed multiple projects allocated to our team, including data collection and analysis, quality control, andcustomer satisfaction initiatives.• Met the company response goal of all customer communications being answered within 24 hours.• Founder of the Company’s Diversity and Inclusion Book Club, discussing challenging topics on historicaland current cultural issues within our country.

Responsible for Nationwide Insurance account management of Enterprise Rent-a-Car • Coordination between teams with handling service issues from individual rentals to overall business practices in five states • Oversaw the implementation of a new workflow system company wide, and responsible for educating field adjusters on new systems • Recognized for excellence in client service, customer satisfaction, and conflict resolution.

Oversaw a Fleet of 250 vehicles for daily rental transaction • Coached team members individually to improve employee performance and job satisfaction • Coordinated the tracking and recovery of lost and stolen vehicles involving hostile parties • Responsible for Accounts Receivables bill consolidation and collection • Ensuring customer service standards to maintain a 6 month, 89% Service Quality Index score