Zach Mcrae Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Leveraged Salesforce, ServiceNow, and an array of internal tools to provide technical support for customer users of our AP automation platform
• Collaborated with SaaS Ops team, account managers, treasury analysts, integrations specialists, and other support teams to troubleshoot customer complaints, find workarounds, and optimize use of the platform

Charlotte, North Carolina Area

• Leveraged Salesforce to provide customer support via phone, email, and chat
• Chosen for special team to provide support for new chat platform launch
• Chosen for special team to ease departmental integration of formerly separated support roles
• Consistently achieved high CSAT and QA scores, including highest email team QA in first half of 2020

Charlotte, North Carolina

• Built capacity into the operations department of a fast-growing software start-up as the size of the team doubled and the company attained a $1B+ valuation
• Researched, proposed, and implemented solutions and systems to better manage HR, employee expenses, internal communications, office organization, asset tracking, and more to help the company scale
• Supported logistics planning for two years of hackathonCLT, an annual community tech event with over 1000 in attendance
• Researched, budgeted, proposed, and coordinated two annual off-site trips
• Managed day-to-day office logistics, administrative support, team culture and engagement, allowing supervisor to travel and focus on larger business operations

Charlotte, North Carolina Area

• Built and managed organizational systems full-time for a start-up non-profit as it grew from serving 520 scholars in 2016 to 2068 scholars in 2017
• Oversaw staff and shareholder communication, proofreading all outgoing messages
• Engaged regularly in Twitter, Facebook, Instagram, and a WordPress blog to build brand awareness and promote courses and events
• Managed purchasing, invoicing, and general administrative duties
• Developed donor and customer relationship management system of 1000 contacts
• Supported two successful $5000 community giving campaigns

Charlotte, NC

• Provided part-time support for STEAM Catalyst - developing, building, and organizing STEAM curriculum for K-8th grade scholars
• Assisted coaching a 3rd-5th grade robotics team, training a novice team to compete at a regional level

Charlotte, NC

• Managed and grew the social media presence of a growing local theatre company

• Provided support for in-person, phone, and web box office sales
• Assisted customers with any technical challenges including ticket exchanges and class registration
• Represented the company by providing cheerful assistance to all customers
• Quickly learned and implemented ticket sales/customer database – AudienceView

Brevard, NC

• Managed book keeping, employee reimbursement, inventory, and purchasing for a production company with a staff of about 60
• Coordinated with Director of Production to track expenses and balance departmental budget
• Provide production support as needed for a six-week opera and orchestra festival, plus 80 concerts and special events

"The (Curious Case of the) Watson Intelligence" by Madeleine George. Directed by Robin Tynes.

"Two Rooms" by Lee Blessing. Directed by Thom Tonetti

• Managed book keeping, employee reimbursement, inventory, and purchasing for a production company with a staff of about 60
• Coordinated with Director of Production to track expenses and balance departmental budget
• Provide production support as needed for a six-week opera and orchestra festival, plus 80 concerts and special events

Associate Of Arts And Sciences (A.A.S.), Culinary Arts/Chef Training

Magna Cum Laude

Bachelor Of Fine Arts (Bfa), Musical Theatre

Activities and Societies: Blue Masque, Alpha Psi Omega, Order of the Blue & White, Honors Classes, Catawba Singers.Cum Laude