Customer Success Director, North America
Objectivemanager (Since Acquired By Litera)
Greater Boston Area
ObjectiveManager is software designed to help law firms bring together strategic planning andperformance management.As the first US-based employee for this UK-based software company, in addition to traditional customersuccess responsibilities, I also worked closely with the COO on strategy for US market penetrationand brand-building. This included writing and reviewing thought leadership and marketing collateral,attending trade shows, developing strategic partnerships, and participating in sales motions.As a customer success professional, I focused on ensuring my customer base achieved their businessgoals through use of our software. Primary responsibilities included:* Advised on the development and use of technology to support client relationship managementprograms, business planning processes, and online performance reviews.* Developed and delivered software implementation projects, end user communication plans andtraining programs.* Served as the single point of contact for customer base for key relationship management, bestpractice advice, implementation project management, end user support and expansion into newfunctionality.