Zachary Royal Email & Phone Number

Phoenix, Arizona, United States

• Responsible for reviewing and approving companies Policy and Procedures in line with the Arizona State Compact for both mobile and retail operation.• Communicate with company’s promotions department to approve all current ongoing promotions offered to Arizona Patrons.• Monitor Sports betting websites to ensure all companies are in compliance with Arizona State Compact. • Created new audit program utilized statewide for all event wagering and fantasy sports operators.• Implemented audit program and will perform annual audits for 26 operators.• Issue reports to operators for non-compliance, providing remedies to issues, referencing Arizona Statue for support.• Develop spreadsheets, databases and templates for event wagering and fantasy sports and other department applications to facilitate product work tools and summary sheets concerning event wagering and fantasy sports activities.• Investigate all potential issues of non-compliance or violation of Arizona State Statue and present findings to department’s leadership.• Assist Department’s General Counsel in issuing opinions to operators in cases of non-compliance.

Phoenix, Arizona Area

• Responsible for interviewing, gathering data, and analyzing the information in order to formulate audit findings.• Assists the Tribal Contributions Supervisor with reporting, calculating, collection, investigation and analysis of Tribal Contributions. • Primary Auditor for 6 casinos. Managed review of external audit reports and work paper review for AZ casinos • Perform annual Compact Compliance Review with each tribe in order to check compliance with the AZ State Compact.• In Charge of preforming and assigning Work Paper Reviews for tribe’s external audits with multiple CPA firms. • Helped with review and edits of additions to the Compact which included; Event Wagering, Fantasy Sports, Craps, Roulette, and Baccarat.• Created a training tool and trained all departments about rules and procedures for Casino Games.

Irving, Texas

• Assisted Sales Executives with adding/removing companies from contracts.• Handled all customer issues including; Billing, Contract Review, Energy Usage, and Service Questions.• Generated data for Sales Executives using historical usage as well as forecasting data with Excel.• Acted as a liaison between new customers and the Texas Distribution Utilities to communicate service requests

Austin, Texas Area

• Confirm daily payments and deposits from previous day races of 20-40 tracks• Required to oversee all Pari-mutuel operations and customer complaints in correlation with the Texas Racing Act at Lone Star Park.• Investigate and solve any tampering/cheating before or after races by generating reports of cash handle and changes in horses odds to present to TXRC Investigators• Balance Accredited Texas Bred accounts after every month and authorized payments to each track to further the breeding of Texas Horses• Audit daily, weekly, and monthly reports that ranged from $100,000-$1,000,000+ to find any discrepancies in payments or missing/incorrect deposits • Monitor up to seven horse/dog tracks at any given time for daily processing of previous day races into state agencies database. • Balance monthly bank statements for all four breed registries ranging from $50,000-4,000,000+

While serving in a paid summer internship, I became tasked with developing the Law Firm’s social media investigation strategy and was quickly promoted to the firm’s Social Media Investigator. After my internship was completed, I remained as an Independent Contractor working on social media investigations for the firm on an as needed basis.Successfully helped to close several cases resulting in thousands of dollars in savings for the firm and clients due to utilizing social media to research information on plaintiffs to assist in building cases for defendant.Created social media accounts (Facebook) for the firm while following ethical guidelines for professional corporations.Trained Office Assistant on how to conduct social media investigation.Performed office manager duties: data entry, filing and scanning confidential documents, managing billing, email correspondence, and tracking mail. Answered phone calls, client inquiries, and scheduled appointments.

Pari-mutuel, On- and Off-Track Betting (OTB) Responsible for opening/closing OTB site, accurate and timely submission of paperwork, balancing a daily bank of $4K - $15K, while taking bets accurately and issuing payments and checks, based on outcome of races.

Sales Associate, & StockerProvided customer service and sales support to customers, as well as working cash, credit, debit and coupon transactions as a Cashier. In addition, stocked and organized store while following safe work methods.

Bachelor Of Arts (B.A.), Business Administration And Management, General, Senior

Activities and Societies: Men's Basketball Team-Team Leader Market share-Marketing- Vice President/Treasurer AASCB Accreditation.

Education record