Zach West Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As a Product Manager on Readytech’s B2B SaaS product team, I initially executed the product roadmap for our Financial Accounting software from the Perth office. Now based in Melbourne, I own the product roadmaps for 3rd party integration & several products within our Civil Compliance suite. My role includes creating & executing product roadmaps, prioritising & refining product backlogs, and conducting market research & product discovery in collaboration with our customer success and marketing teams. I set research objectives & conduct evidence gathering, using both qual & quant metrics to inform roadmap decisions. OKRs focus on enhancing customer retention & maximising product satisfaction through strategic initiatives.Achievements:Increased positive product ratings by 50%, & strengthened customer retention, by developing & executing a 12 month product roadmap introducing 43 new features based on insights gathered through my discovery process.Delivered our first integration following our new open integration framework by executing the first 3 months of our 12 month roadmap, including middleware development, API standardisation, data transformation connectors, centralised authentication, & tools for self-configured integrations within our SaaS ecosystem.Enhanced team effectiveness, scalability, & agility, through the introduction of industry standard Agile Scrum methodologies, empowering the team with autonomy, shared vision, & a strong sense of ownership.

Perth, Western Australia, Australia

To transition into the SaaS industry, I joined Readytech as a Business Analyst in the Perth office, relocating from Adelaide. Eager to move into a product management role, I proactively engaged with the product manager on the Financial Accounting systems product roadmap & led various product discovery initiatives, while continuing to fulfill my core responsibilities as a BA. When the opportunity arose, I advanced into the Product Manager role, leveraging my experience and exceeding my OKRs focused on product backlog management, documentation, and requirement analysis.Achievements:Refined customer-centric design, and informed product strategy, through in-depth discovery workshops with high-stake customersProduced artifacts detailing 14 cloud-based architectures & integrations hosed in the AWS & Azure infrastructures by assembling & employing knowledge dispersed across 6 technical teams.

Adelaide, South Australia, Australia

This project integrated data from several million taxpayers across multiple large government applications into a single solution for the South Australian Dept. of Treasury and Finance. The web application included several front and back-end user interfaces designed to facilitate the department’s interactions with taxpayers and processes transactions exceeding $1 billion per annum.Responsibilities/Experience:• Transformed teams to Agile methodologies.• Mentored other Business Analysts.• Research product requirements, user needs and pain points.• Create personas and customer/user journeys.• Create product business cases, change assessments, & change requests.• Transform product requirements into Epics & User Stories.• Design GUI layouts/graphics, User interactions, and application architecture.• Create product prototypes and wireframes.• Manage and prioritise product backlogs.• Product release & lifecycle road mapping.• Prioritised project deliverables.• Managed project personnel, testers, and developers.• Deliver product inceptions & requirement workshops.• Deliver change management education & training.• Create acceptance criteria and test cases.• Test planning, test environment management. • Atlassian Jira & Confluence.• Agile Methodologies.• MoSCoW prioritisation.I have contributed to more than 100 successful product/feature releases including:• Land Tax Kiosk system aimed at taxpayers.• Integration of taxation systems for tax assessors.• Lodgment wizards for stamp duty aimed at real estate agencies and conveyancers.• Integration of the RevenueSA stamp duty system with commercial conveyancing platform PEXA. • Dynamic online forms for grants and exemptions for homeowners and small businesses.• Analytical data matching tools for taxation officers.

Adelaide, South Australia, Australia

Responsible for the overall management and oversight of strategic intelligence and information management solutions for the South Australian Department of Treasury & Finance. In this temporary role I managed a team of business analysts, data scientists, and software engineers, responsible for providing data driven strategic intelligence to business executives. The team develops and maintains various software solutions used to manage, analyse, and visualise data.Achievements:Contributed to the alignment of the organisation’s cyber security response with industry standards by driving the review of existing system protocols and internal processes.Improved the organisation’s strategic planning by championing evidence-based decision making and driving the development of technologies capable of gathering and analysing key intelligence metrics.Inspired staff, reduced churn, and enhanced collaboration across teams, by designing and implementing a robust employee mentoring program.

Greater Adelaide Area

Whilst working in this role I also performed business analyst and project manager roles for small projects under the supervision of the projects director.Responsibilities/Experience:• Design/re-design internal processes and product solutions.• Release & sprint management for small projects.• Research product requirements, user needs and pain points.• Transform product requirements into Epics & User Stories.• Design GUI layouts/graphics, User interactions, and application architecture.• Create product wireframes.• Deliver product inceptions & requirement workshops for small projects.• Schedule meetings and workshops• Create acceptance criteria and test cases.• Atlassian Jira & Confluence.• Agile Methodologies.• MoSCoW prioritisation.

As a systems specialist and application support analyst for several state government digital applications my responsibilities included: • Frontline technical support to thousands of internal & external users.• Performed root cause analysis and troubleshooting for digital application bugs.• Delivered high quality customer support via phone, email, and online chat.• Performed digital application testing and created test scripts.• Reviewed technical requirements and managed tickets for system bugs.• Created internal procedures

Australia / United Kingdom

I worked as a professional musician where I played in, and co-managed, several Australian bands. During this period of my life, I learnt a lot about myself and others. Today, I continue to be engaged in various music projects on weekends and recently coordinated and performed in several Adelaide Fringe shows.Coordinated 12 shows for a tour of the UK, including a spot on the main stage of Hard Rock Festival in Wales, by marketing to 100+ venues and festivals across the EU & UK.Released an album through Thompson Music (Deep Purple, Diesel, Rainbow), produced by Bob Daisley (Garry Moore, Dio, Ozzy Osbourne). 300+ shows, song writing, rehearsing, marketing, booking, and road mapping activities and goals

User Experience Design, High Distinction

My passion for customer experience led to my enrolment in UX Design as an elective to my bachelor degree. During this course I developed.

Bachelor'S Degree, Marketing, Grade Point Average Of 6.24 Out Of 7

During my marketing major I developed my understanding of market strategy and market research. My highest achievement was an outstanding.

Bachelor'S Degree, Psychology, Grade Point Average Of 6.24 Out Of 7

My psychology major introduced me to the fundamentals in understanding human behaviour and cognition, as well as the scientific research.

Entrepreneurship/Entrepreneurial Studies, High Distrinction

As part of my bachelor degree I completed an elective in Entrepreneurship.

Google Ux Design Professional Certificate, User Experience Design

I am currently completing the Google UX Design Professional Certificate.

Certified Agile Business Analyst Practitioner, Business Analyst And Agile Methodologies

I am certified to practice Agile Methodologies as a Business Analyst and a registered member of the Agile Business Consortium.