Zach West Email & Phone Number

Melbourne, Victoria, Australia

As a Product Manager on Readytech’s B2B SaaS product team, I initially executed the product roadmap for our Financial Accounting software from the Perth office. Now based in Melbourne, I own the product roadmaps for 3rd party integration & several products within our Civil Compliance suite. My role includes creating & executing product roadmaps.

Perth, Western Australia, Australia

To transition into the SaaS industry, I joined Readytech as a Business Analyst in the Perth office, relocating from Adelaide. Eager to move into a product management role, I proactively engaged with the product manager on the Financial Accounting systems product roadmap & led various product discovery initiatives, while continuing to fulfill my core.

Adelaide, South Australia, Australia

• This project integrated data from several million taxpayers across multiple large government applications into a single solution for the South Australian Dept. of Treasury and Finance. The web application included.
• Transformed teams to Agile methodologies.
• Mentored other Business Analysts.
• Research product requirements, user needs and pain points.
• Create personas and customer/user journeys.
• Create product business cases, change assessments, & change requests.

Adelaide, South Australia, Australia

Responsible for the overall management and oversight of strategic intelligence and information management solutions for the South Australian Department of Treasury & Finance. In this temporary role I managed a team of business analysts, data scientists, and software engineers, responsible for providing data driven strategic intelligence to business.

Greater Adelaide Area

• Whilst working in this role I also performed business analyst and project manager roles for small projects under the supervision of the projects director.Responsibilities/Experience:
• Design/re-design internal processes and product solutions.
• Release & sprint management for small projects.
• Research product requirements, user needs and pain points.
• Transform product requirements into Epics & User Stories.
• Design GUI layouts/graphics, User interactions, and application architecture.

• As a systems specialist and application support analyst for several state government digital applications my responsibilities included:
• Frontline technical support to thousands of internal & external users.
• Performed root cause analysis and troubleshooting for digital application bugs.
• Delivered high quality customer support via phone, email, and online chat.
• Performed digital application testing and created test scripts.
• Reviewed technical requirements and managed tickets for system bugs.

Australia / United Kingdom

I worked as a professional musician where I played in, and co-managed, several Australian bands. During this period of my life, I learnt a lot about myself and others. Today, I continue to be engaged in various music projects on weekends and recently coordinated and performed in several Adelaide Fringe shows.Coordinated 12 shows for a tour of the UK.

User Experience Design, High Distinction

My passion for customer experience led to my enrolment in UX Design as an elective to my bachelor degree. During this course I developed.

Bachelor'S Degree, Marketing, Grade Point Average Of 6.24 Out Of 7

During my marketing major I developed my understanding of market strategy and market research. My highest achievement was an outstanding.

Bachelor'S Degree, Psychology, Grade Point Average Of 6.24 Out Of 7

My psychology major introduced me to the fundamentals in understanding human behaviour and cognition, as well as the scientific research.

Entrepreneurship/Entrepreneurial Studies, High Distrinction

As part of my bachelor degree I completed an elective in Entrepreneurship.

Google Ux Design Professional Certificate, User Experience Design

I am currently completing the Google UX Design Professional Certificate.

Certified Agile Business Analyst Practitioner, Business Analyst And Agile Methodologies

I am certified to practice Agile Methodologies as a Business Analyst and a registered member of the Agile Business Consortium.