System Support Specialist
Current• Provide on-site and on-call support for IT, AV and VOIP hardware and software systems and processes. • Lead the organization's search for a new IT Service Management (ITSM) solution, with the goal of driving efficiency and transparency across all IT operations. • Manage key business system including VOIP phone system and Point of Sale (PoS) software and hardware. • Collaborate closely with team members to share knowledge and best practices, contributing to a proactive and supportive environment.