Zachary Naayers Email & Phone Number

Portland, Oregon Metropolitan Area

Provides support to project review and governance board meetings – prepares agendas and materials, coordinates responses and input, captures notes for CIO decisions, and facilitates communication among board members.Assists the IT PMO leadership team and portfolio managers with project tracking, budgeting, scheduling, and coordination with vendors.Supports project managers as needed through resource allocation tracking and updates on budget health.Works with the PMO Manager and staff in the development and distribution of Standard Operating Procedures, governance, and internal control procedures as changes and new processes occur.Maintains SharePoint pages and libraries by updating information and monitoring access.

Greater Seattle Area

• Supported multiple projects by completing and updating project documentation, managing scope, determining daily priorities, guaranteeing efficient and on-time deliverables, following proper escalation paths, and maintaining supplier relationships.• Researched and resolved complex product issues by utilizing Remedy, internal proprietary CRMs, and various other tools.• Worked collaboratively with internal teams (physical and technical security, IT, global operations) to support business development efforts.• Served as a senior support technician at the central hub in an environment with millions of other users, delegating tickets as needed to other locations.• Due to Covid-19, worked with onboarding teams to create virtual system and ascertain volume forecasting and capacity planning.

Greater Seattle Area

• Discovered, created, and implemented process improvements by analyzing workflow and discovering inefficiencies, leading to a ~300% increase in production efficiency. ▪ Coordinated the evaluation, implementation, and completion of new development requests. ▪ Participated in optional training sessions to become cross-trained and proficient in other areas of the department.▪ Acted as a liaison between world-wide hubs and offices by discussing tasks and delegating work to location-specific teams.▪ Analyzed data reports for compilation and dissemination of findings to present at the quarterly All-Hands meetings.

Greater Seattle Area

• Oversaw and managed global distribution projects.▪ Responsible for the installation, upkeep, management, and training for the on-site production equipment.

Greater Seattle Area

Greater Seattle Area

▪ Performed an array of administrative functions requiring confidentiality such as maintaining archiveswhile utilizing efficient filing and organizational methods.▪ Oversaw exhibition installations of the gallery as well as provided security.▪ Earned excellent marks on performance reviews, especially areas including work volume, accuracy andquality, and the ability to learn and master new concepts.▪ Entrusted to manage the office in the supervisor’s absence.

Beijing City, China