• Directed the concept-to-launch of the biggest merchant partner project in company history, which included creating the first end-to-end mobile leasing experience. • Manage Progressive’s core product offering, responsible for over $1B in revenue in 2019. • Conduct customer interviews and user testing in close collaboration with UX to identify new feature opportunities and assess prototype performance. • Proficient in ThoughtSpot and Google Analytics.

Designed, implemented, assessed, and iterated on practical and relevant workforce strategies to achieve Avanade’s people priorities and enable the profitable business growth of the company on a global scale.

- Analyzed Microsoft's positioning versus its major competitors in the go-to-market space.- Oversaw 3 other interns - established project scope and timeline, drove deliverables, and liaised with Partners. - Gained insights from Partners, Business Development Managers and field sellers, Azure experts, and Account leadership to develop performance metrics and data-driven results.- Delivered a series of recommendations based on these results to improve the Partner experience.

Analyzed the user experience from persona creation to task completion for the Cloud Solutions Provider (CSP) onboarding program. Provided a series of recommendations that are now reflected in the CSP website.

- Led a team of 6 direct reports in providing quality customer service to 350 part-time employees. Provided training and coordinated travel / lodging / other requirements to operational locations. - Third in command of Support Center. Provided sound advice and direction for Operational Center leadership and coordinated weekly with local divisional leadership about personnel concerns and training/operational matters.- Implemented a detailed pre-inspection program, ensuring all 4 major areas of responsibility passed 2015 inspection conducted by southwest inspection team, the only department to do so.

- Orchestrated the turnaround of the district’s worst-performing division to a #1 ranking (out of 9) through an engaged approach focused on creating unit cohesion, unit collaboration, and aggressive goal-setting.- Trained 12 direct reports to identify areas for improvement and strive for professional development, which directly led to a 30% increase in new recruits in FY13 and Denver receiving District of the Year honors for 2013.- Earned Diversity Recruiter and Officer Recruiter of the Quarter awards by building the Navy’s brand recognition and market share on college campuses leading to a dramatic rise in both applications and candidate selection.

- Managed engineering plant operations as Engineering Watch Officer (EOOW); only officer out of 20 to have earned this position of trust. - Led 10 direct reports responsible for the preventive maintenance, operation, and repair of the ship's diesel engines and additional auxiliary equipment.- Rebuilt training program and directed its implementation for 40 personnel, resulting in their increased professional knowledge and improved performance – passed all major inspections. - Awarded Navy & Marine Corps Achievement Medal (NAM) for achieving the highest level of program and equipment readiness and the management of critical repairs during South American deployment in support of counter-narcotics operations.

- Qualified as Surface Warfare Officer, which signified a wide-ranging mastery of leadership, operational, and administrative expertise.- Led 15 direct reports responsible for the preventive maintenance, operation, and repair of the ship's diesel engines and additional auxiliary equipment.- Awarded NAM for extensive improvements in engineering program management and preparation for successful completion of a congressionally-mandated ship inspection.