Zack Johnson Email & Phone Number

Richfield, Minnesota, United States

-Leader of the EPM Operations team and it’s 20 members (Aug 2021-Oct 2022)-Leader of the EPM Brand Advocate Computing/PC Gaming Team (Oct 2022-Present)-Responsible for the updating of processes on the team including: QA, Iconic Launches (Apple), and Project Work-Built FY23 & FY24 Strategies for the team to achieve in collaboration with other EPM leaders-Helped gain efficiencies through an analysis of the organizational structure and vendor rationalization-Contributing member of the EPM Onboarding, Engagement, and Talent Development committees along with the Inclusion & Diversity Steering Committee Diversity Committee

Richfield, Minnesota

-Partner with vendor site management teams to ensure Enterprise Customer Care meets customer experience metrics and financial goals by improving the performance of our partners-Provide leadership, guidance, and support to drive performance to partner sites-Inspect actions plans set forth by partner site leadership to ensure positive progress towards goals-Share insights from partners with internal and external contacts to improve processes and increase efficiencies-Provide recommendations to improve the agent and customer experience-Foster relationships with partners to ensure they have access to Best Buy employees to improve operational, process, and technology opportunities that impact NPS and financials-Key project team member for the Balanced Scorecard and Contact Center Centralization projects-Project leader for creation and roll out of the Partner Performance Scorecard and FY20 Incentive Program

Richfield, Minnesota

-Generate forecasts for all of the tablet hardware products assorted for each of Best Buy's stores using Oracle's Retail Demand Forecasting application.-Identify business risks and opportunities to cross-functional business partners including Merchants, Demand Planners, Finance, and Marketing.-Generate forecasts for new products, promotional activity, seasonal events, and financial reconciliation.-Provide analysis on the assortment and help plan the future of the category.-Work with vendor partners to align on forecasts of their products.-Leader of the Analyst Club, a group focused on creating professional development opportunities for analysts working in merchandising at Best Buy.

Richfield, Minnesota

-Generate forecasts for over 400 mobile phone accessories for each of Best Buy's stores using Oracle's Retail Demand Forecasting application.-Identify business risks and opportunities to cross-functional business partners including Merchants, Demand Planners, Finance, and Marketing.-Generate forecasts for new products, promotional activity, seasonal events, and financial reconciliation.-Provide analysis on the assortment and help plan the future of the category.-Work with vendor partners to align on forecasts of their products.

Twin Cities Metro Area

-Certified by the MSHSL and NCAA-Communicate with players and coaches throughout games.-Employ flexibility and adaptability as every game requires a different mindset.

Twin Cities Metro Area

-Work under the pressure of players, coaches, and spectators.-Utilize game management and leadership skills on the field to keep the game under control-Upgraded to Grade 6 (State Referee) after passing written exam, physical exam, and game assessments.-Certified by MSHSL, NISOA, and USSF.-Certified USSF assessor-Selected to work in three MSHSL Soccer State Tournaments.-Certified Referee Mentor through the Minnesota State Referee Committee.

-Certified by MSHSL

St. Paul, Mn

-Implemented a new online tool (imleagues.com) for league management-Expanded the diversity and number of activities available for members-Increased participation in Intramural sports to over 2,000 participants-Schedule games for over 300 teams-Reserve athletic facilities from the University of St. Thomas.-Resolve conflicts between teams and players on and off the field-Keep in verbal and electronic contact with active members-Manage logistics, organization, training, discipline, and assignments for a staff of 25 students.-Facilitate and lead staff and captains meetings for each sport.-Allocate funding for purchases of equipment.-Advertise the activities offered by UST Intramurals.

Fairview Ridges Hospital, Burnsville, Mn

Financial Analysis-Completed complex reimbursement scenario for imaging modalities-Investigated profitability of service lines by payor-Explored options to retain patients during construction-Evaluated contract performance with vendors-Audited and assured the quality of StrataJazz program-Utilized decision support to provide data fro leadership decisions-Participated in the FTE budgeting process for fiscal year 2014-Presented financial impact of decisions to hospital leadershipProductivity and Process Management-Prepared and distributed daily, weekly, bi-weekly, and monthly reports ensuring integrity-Monitored the variances in productivity and improved the timeliness of the reporting process-Member of Staffing and Productivity Committee at hospital-Participated in all aspects of the productivity management process

Lake City, Mn

-Teach tennis lesson to over 50 8-12 year olds-Accounted for daily receipts of up to $5,000 O'Neill Municipal Pool-Assist parents when registering their children for activities.