Marketing Responsibilities:- Pitch and develop quarterly strategy for digital advertising, email marketing, social media, and partnership opportunities- Create content for all digital campaigns, including paid and organic social- Write and publish quarterly long-form blog posts- Track and report monthly analytics and spend for all digital campaigns- Maintain editorial calendar for all campaignsOperations Responsibilities:- Manage daily customer service responsibilities and portal- Raise online brand reputation and awareness by utilizing third-party platforms - Manage all discount and incentive opportunities- Maintain contact list for all subscribers

- Arrange ticketed engagement's marketing and promotional campaigns, including all paid and promotional media procurement- Create detailed marketing plans for each engagement by constructing timelines for marketing and promotion- Procure community and external partnerships- Liaise with venues, media, and promotional partners- Monitor each event's activation and analyze sales on an ongoing basis- Evolve marketing plans based on market trends and patterns- Plan, build, and optimize digital media efforts including Facebook, Instagram, and Google Ads- Maintain marketing budget set by tour, often times exceeding $20,000- Outline and review creative requests to ensure digital assets meet tour's requirements- Write and distribute regional press releases as needed

Marketing Responsibilities:- Analyze internal data to create email marketing and social media ad campaigns- Create content for social media, email marketing, and other advertisements- Write copy for social media posts, external blogs, and external emails- Video creation and editing for YouTube and other social media advertisements- Work closely with CEO to implement a marketing and advertising calendar- Monitor and post on social media channelsOperations Responsibilities:- Respond to customer comments, inquiries, and complaints in a prompt and friendly manner- Categorize expenses and create a monthly report for transactions- Run payroll and monitor employee reimbursements and benefits- Organize and keep track of office inventory- Plan company outings and after-hours events

- Ensure customer satisfaction by offering prompt, friendly, and knowledgeable service- Educate guests on the team's various marketing initiatives, such as the Kids Club, Designated Driver Program, and Recycling Program- Collect and input customer data through multiple channels, including logs, apps, and online databases- Offer recommendations to senior marketing manager on growing youth programs at the ballpark and in the surrounding suburbs

- Responsible for hosting private events for corporate clients of the 99th and 103rd floor of the Willis Tower- Managed event logistics and operations, including support staff, vendor services and volunteers- Communicated with clients to ensure all needs were promptly met- Coordinated with sales, catering, engineering, and security to facilitate accurate and on-time service- Evaluated existing plans, processes and events planning services to identify opportunities for improvement- Streamlined event efficiencies by accurately coordinating and managing customer itineraries

- Ensure customer satisfaction by offering prompt, friendly, and knowledgeable service while greeting up to 10,000 guests per day- Enhance customer experience by creating efficincies in queue structures and other tour aspects- Participate in the hiring, training, and scheduling process for new and seasonal employees- Offer operational support by handling general phone inquiries, nightly accounting responsibilities, and social media direction as requested

- Assisted supervisors with daily ice maintenance, routine facilities maintenance, and ongoing visual improvements- Provided customer service to guests during public open skate sessions

- Responsible for the upkeep of golf carts, driving range equipment, and various landscaping management as needed- Trained other seasonal employees on club procedures and protocols