Zachary Mcbride Email & Phone Number

Southwest Florida International Aiport

This is a responsible professional technical position involving developing, leading and motivating a team of service desk professionals to deliver excellent technical and non-technical customer service, satisfaction and timeliness. The incumbent coordinates, plans and schedules work with IT staff, vendors and other Port Authority divisions and departments. This position has frequent contact with customers including other Port Authority divisions and departments as well as airport tenants and customers. The incumbent balances workload between customer support, incident management, problem management and escalation, gathering and analysis of IT performance metrics and supervision of other staff. Work is performed under the general supervision of the senior manager of service strategy while exercising considerable independence.

Fort Myers, Florida

Fort Myers, Florida

Bonita Springs

• Assist with installing/managing network hardware, mobile devices and wireless.• Ensures that servers, network hardware, workstations and data connectivity are available• Assist with network security to include servers, pc’s, mobile devices and wireless.• Set up and maintain user ID groups and appropriate security levels.• Assists with maintaining information systems user policy and profiles • Assists with installing new software releases and corrective code on the server.• Analyzes and documents problems, assist with corrective action and follow up on problem resolution• Establishes and/or maintains relationships with computer service providers and consultants.• Assists with computer related projects; provides reports on project status. • Input inventory into AllMax Antero database for work orders.• Input inventory into Site HelpDesk database for inventory searches.• Utilize SQL Server 2014 to data mine.

Bachelor’S Degree, Computer Information Systems, Senior

High School