Zachary Rogge Email & Phone Number

Brookfield, Wisconsin, United States

I direct and enable my team to execute reliable and consistent support to meet customer (business to business) needs, achieve business and team objectives, and attain goals and forecasts. I am responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience. Upholding.

St Cloud, Minnesota, United States

- Assisted a team focused in fraud detection, prevention and debit/credit claims intake to protect customers and the bank while still maintaining a major focus on customer service.- Remotely hired, trained, and developed associates to achieve key performance metrics.- Managed up to 25 direct reports across multiple sites in a work from home environment..

St. Cloud, Minnesota Area

- Participated a new stand up call center division of Capital One in a new location.- Supported an inclusive culture in which all levels of the organization were encouraged to voice ideas and concerns.- Support a team of up to 25 direct reports and coached to each individual's strengths and opportunities with the goal to support both personal and.

St. Cloud, Minnesota Area

As an Assistant Coach, my role involved working as an assistant manager on a high performing sales team of 20-30 sales associates and effectively coaching to many of their day to day activities. My responsibility was assisting associates with their personal development, coaching them to increase sales by enhancing the customer experience, audited calls for.

Consistent top 10% performer month over month.Sought after as a subject matter expert to assist in the training of others. Able to learn, understand, and implement new information quickly.Learned how to effectively position mortgages based on customer's needsEarned two promotions in this role.

Bachelor Of Science (Bs), Marketing

Education record