In my current role as an Application Developer, I focus on designing and developing innovative tools that enhance Customer Experience (CX) operations. I have successfully built custom solutions from scratch, including:* State Tracking: A real-time system that monitors and analyzes customer interactions, providing businesses with actionable insights to optimize their CX strategies and drive customer satisfaction.* Coaching: An intelligent platform that delivers personalized coaching based on data-driven insights, helping CX teams improve performance and customer interactions with real-time feedback.Key Responsibilities:* Leading the end-to-end development process for custom CX tools, from initial concept to deployment.* Collaborating with CX teams and stakeholders to gather requirements and ensure the tools align with business objectives.* Building scalable, intuitive tools with a focus on user experience and operational efficiency.* Integrated custom built real-time data tracking and intelligent coaching features into existing CX workflows.* Continuously improving and enhancing the tools based on user feedback and evolving business needs.

Lead developer for an internal web app that allowed engineering and customer service to troubleshoot user account and robots. Built a centralized authentication system for use across 10 different APIs.