Zach Vogel Email & Phone Number

Washington, DC, US

Columbus, Ohio, United States

Hong Kong

• Create and execute strategic vision, grow sales revenue and profitability, hire and retain diverse talent, develop and coach leaders, optimize front and back-office operations, and manage all aspects of financial.
• Lead a team of 1500 sales, delivery, recruitment, operations, and support personnel to ensure the acquisition, growth, and retention of long-term customer relationships
• Oversee revenue growth of more than 360% to over $350M USD across 800 customers and 7500 technical consultants deployed across customer locations
• Full P&L ownership resulting in turning business from profit loss to profit making in 18 months
• Institute targeted pricing strategies, business development activities, and enhanced service offerings to strategic customers, collectively driving 480% increase in margins
• Formulate and lead change management initiatives to improve company culture, collaborate across countries to implement change, and provide guidance and support to ensure success which resulted in 36% decrease in.

Hong Kong

• Led the company’s new service offerings strategy and approach across APAC including segmenting, prioritizing, specializing, and focusing on the best and most profitable customers, talent demands and industries using.
• Improved technical consultant retention and redeployment by 112%, leading to increased utilization ratios of technical consultant workforce which equated to 14% increase in profitability
• Researched and advised on opportunities to add new lines of business with existing customers and acquired new customers through additional service models and offerings
• Partnered with local offices to profitably disrupt and change their approach to business development and internal resource allocation to fuel company-wide transformation and growth goals

Hong Kong

• Led all aspects of sales, delivery, recruitment, front office operations, and training in APAC spanning 9 countries/territories (China, Hong Kong, Singapore, Japan, Malaysia, India, Australia, New Zealand, Philippines).
• Oversaw the M&A integration process that led to the successful diversification and expansion of 24 service offerings, streamlined processes and functions saving $1M USD pear year, and effectively retained key employees.
• Partnered directly with Executive Leaders, General Managers, Sales Managers, Recruiters, and Support Personnel to ensure the fulfillment of customer needs, driving long-term customer retention and growth by 86%
• Designed and conducted efficient and effective daily stand-up meetings that encouraged team collaboration and communication and improved team velocity
• Designed Voice of Customer (VoC)/Net Promoter Score (NPS) research programs with business development and service fulfillment methodologies to align go-to-market strategy with critical customer value-drivers
• Enhanced customer experience with candidates, consultants and clients, executed on standardized delivery and sales processes, and supported internal and external customers around business operations resulting in 47%.

Washington D.C. Metro Area

• Responsible for the successful management and delivery of more than 25 ‘Vendor on Premise’ accounts/customers which comprised 7000 technical consultants, 200 internal employees and $100M USD in revenue across the.
• Developed strategies and provided solutions to key account stakeholders to continually improve VOP program performance in support of internal and external customer’s needs
• Responsible for all aspects of hiring, assessment, performance management, and professional development of 200 VOP internal team members and the creation of an enterprise-wide community within all programs

Washington D.C. Metro Area

• Developed and executed National Account strategies and operational delivery plans for $25M USD program with 700 technical consultants spanning 8 geographic locations (MD, PA, CA, NC) supported by 100 internal employees
• Grew market share by 80% through business development initiatives and delivering quality service
• Built relationships with both external customer sponsors and internal executive leadership to ensure we provided the best possible customer experience
• Oversaw local delivery teams that support the accounts and ensured performance metrics & SLAs were achieved

Washington D.C. Metro Area

Washington D.C. Metro Area