Zachary Blackman Email & Phone Number

Plano, TX, US

Carrollton, Texas, United States

• Led a team responsible for redesigning the CRM architecture to bolster the sales pipeline and create an automated flow of data, enabling executives to make consistent-data fueled decisions. Collaborating with cross.
• Collaborate with stakeholders to translate business requirements into actionable data and automation that allows more targeted marketing, while increasing adoption on the front end sales process and increase efficiency.
• Create custom mobile application for Sales Quotes that is integrated with the CRM, Inventory, and Accounting software using Zoho Creator that allows us to move off of paper quoting and into digital. This change pushed.
• Create custom API integrations alongside a team of developers for a multitude of VOIP software that allowed us to gain visibility and metrics regarding customer hardware statuses. This allowed us to refine the entire.
• Implemented automated processes that reduced the number of missed old service cancellation customer reimbursements from number porting that saved the company $6-10K monthly.

• Successfully implemented a full overhaul of the Financial Software and Processes department resulting in increased speed and efficiency of the team. Intelligently designed new software processes/agile concepts for the.
• Worked Directly with the CEO and COO on concepting and implementing new strategies for overall efficiencies on a company-wide scale, leading to substantial improvements.
• Maintained a tremendous level of flexibility in order to execute any of the myriad of different tasks/projects assigned to me/proposed by me.

Dallas/Fort Worth Area

• Developed a broad CRM strategy for Trelly Group and it's associated companies to increase customer retention, sales fluidity, and data flow. Systems include - Zoho CRM, Zoho Analytics, CallRail, RingCentral, Zapier.
• Managed and piloted a multi-company large scale data migration/CRM overhaul, spanning the course of 6 months, resulting in across the board optimizations and increased productivity for all three companies, as well as.
• Created and managed the data flow of two VOIP systems across three companies that were used for inbound and outbound tracking and automations, as well as the IVR experience.
• Manager/Administrator of six software systems over three companies to manage all aspect of automations and integrations that enable sales and allow administrative tracking and reporting.
• Enhanced the sales process by engaging in internal optimization reviews for all systems used by marketing and technology.