Zachary Brooks Email and Phone Number

• Organized, coordinated, and communicated all release activities for Robot Firmware and Cloud Software.• Partnered with architects to ensure feature definition and scope would meet budget and schedule goals.• Utilized various software programs, including ROS Firmware, computer vision / artificial intelligence, Cloud, and analytics.• Established cost, schedule, and function of software for our Gen 2.0 product line.• Worked with business unit leaders and architects to determine new feature set for second-generation product.• Created business cases for new features.• Worked with team lead and first-line managers to develop schedule for second generation features.• Implemented user acceptance testing (UAT) process and demonstrated our new mobile app to potential customers. Using customer feedback, I drove final set of mobile features to help close sale.• Oversaw release management lifecycle and coordinated all development activities into integrated solution.• Ensured resources, timelines, and overall quality of process were considered and accounted for and managed risks• Coordinated with stakeholders to communicate feature changes, including demos of new features.• Reworked release process to include more communication to stakeholders upstream in process, which resulted in better adoption and satisfaction of features. Also allowed stakeholders to feel more involved in process and that they had voice in features being implemented for them.• Reduced number of hotfixes (bugs that result in immediate fix and new spin of code) to zero on Firmware side and one on Cloud side. Average was four to five hotfixes per release.• Collaborated with architects to have feature definitions ready for team prior to starting our release sprints, sometimes writing definitions for simple feature requests myself, increasing team velocity by 20%

• Led our instance of Jira Cloud (managed employee access, applied updates, added apps as requested, ensured vendor payments, etc.).• Acted as SME for Jira, advising other Badger groups on best practices or Jira setups.• Set up Jira software for our development and operations teams. This included setting up workflows and project boards.• Employed Jira Service Management (JSM) for our service team, resulting in team easily mining data for service-related data (failure modes, failure rates, service calls, etc.).• Wrote scripts to automate Jira workflows.• Drafted Designed and implemented integration between our JSM instance and our service provider that allowed us to schedule service calls in their system from directly in Jira.

- Lead a group of cross functional peer Team Leads to provide exceptional support for Badger products - Responsible for organizing all PE activities (design improvements, field performance, data analytics, issue tracking, field service escalations).- Act as the single interface point for all field escalations (Hardware & Software)- Develop and review Service procedures and documentation- Provide monthly quality reports to Senior management

- Coordinate robot preparation to support Sales Engagements for Trade Shows, POC's and Pilots- Design robot activities to showcase robot functionality for Trade Shows- Be the Technical SME on the Sales team

Managed the InSpect product from development to product release. Worked with multiple cross-functional technical teams and management on development of the overall product strategic direction.- Designed release process to support Pilot program- Led hiring to implement a QA team, leading to increased quality and product confidence- Streamlined PLCQ reporting process to parent company, eliminating redundant documentation- Transformed features and functions from tribal knowledge into Azure DevOps tickets

Lead application support and customer service team. Worked with the Application Software Engineers for third line support, ensuring overall customer satisfaction and total resolution of each production support incident. Orchestrated strategic IT initiatives in scaling web applications, capacity planning, disaster recovery, and security enhancements.      • Streamlined release process to reduce maintenance time by 98%, with many releases         requiring no downtime     • Oversaw 24/7 web application resulting in 99.9% uptime     • Introduced monitoring processes to optimize problem detection and expedited corrective         action responsiveness     • Devised multi-tiered technical support system and implemented SLA metrics for         responsiveness

Provided application support, analysis, and design for client’s PHP web interface and Oracle SQL database. Developed innovative and cutting-edge solutions to satisfy client’s requests     • Created Linux scripts to enhance development release and daily processes     • Enhance repository management strategy through automation and process optimization

Coordinated test effort for Embedded Web Server (EWS) and User Interface (UI) Scrums. Included proper resource allocation, designing test plans, and ensuring proper personnel are involved     • Managed testing, progress and performance metrics for EWS and UI Scrums     • Presented monthly update of Scrum progress and metrics to upper level management     • Strategically planned new automation tools and best practices across multiple department        teams

Applied detailed knowledge of Lexmark’s products, processes, and people to perform audits and tests of software products in accordance with software test plans and procedures. Wrote test cases and plans based upon specifications     • Designed and implemented tools to automate both fax machines and fax tools     • Lead fax automation projects and department-wide automation projects     • Trained new team members on test procedures and fax protocols

Created an online registration portal for the Vegas Cosmetic Surgery Symposium     • Performed cost analysis to ensure project remained on budget     • Integrated seamlessly with the existing web page and implemented user privilege levels to        restrict access and functionality of the web site

• Managed 4-6 counselors and supervised 30-40 campers daily     • Responsible for camper discipline and ensuring campers took prescribed medications     • Ensured camper satisfaction and safety through creating and facilitating activities along with        lifeguarding services     • Responsible for quality assurance and customer feedback through parent and camper                   interactions