Zachary Burdick Email & Phone Number

Colchester, Vermont, United States

· Lead production IT service desk, manage IT projects, technology roadmap and compliance initiatives· Collaborate with senior leaders on new project startup and requirements· Coordinate business to business connectivity for project support· Review client contract security requirements and update corporate policies where required· Create and manage telecommunications budgets for on-prem and cloud computing environments· Implementing policies and procedures for NIST 800-171r1 DFARS/CMMC Level 3 compliance to support proposed DoD work· Lead design for new data center, power distribution, hvac, and new network infrastructure layout to support building move· Prepared and presented multi-year plan to migration select services to AWS to reduce capex costs· Assist in management of Cyber Security team, equipment configuration and deployment to clients· Continued support and mentoring for Network and Systems Engineer role

Colchester, Vt

· Designed and Implemented Java Application Platform with a Highly Available MySQL cluster backend for internally developed SAAS applications· Migrated Legacy Exchange Mail System from 2003 to 2013· Migrated Business Intelligence systems for Microsoft SSIS with data analyst team· Initiated Server Consolidation project to reduce maintenance and licensing cost by decommissioning 50+ servers across Development and Production Environments in a 3-month period· Co-Term support renewal/contracts across several vendors for easier maintenance renewal periods· Renegotiated voice and data circuits for multi year deals based on projected business · Assisted in development of telecommunications budget and provided recommendations· Assisted IT Director by drafting Policies and Procedures for ISO 27002 Certification Path· Lead IT Team as main support for required monthly/yearly maintenance task· Designed, Planned and Executed on a complete re-wiring of main data center· Balanced power requirements of Servers across UPS units to achieve maximum run time in a power loss· Continued Support and mentoring for Network Administrators role as needed

Colchester, Vt

· Responsible for Active Directory Maintenance· Provided Level 2 support for 130 Users· Responsible for network documentation for business continuity and disaster recovery procedures· Implemented virtualization to consolidate physical server foot print, provide power efficiencies, and leverage unused computing resources· Assisted in migration, upgrading, and delivered training for new PBX · Managed and performed service migrations to new hardware for needed churn cycle· Collaborated on Designing, Planning and executing on Co-Location Migration· Developed and documented processes for onboarding and asset provisioning for employees· Responsible for patching and maintaining 175+ servers on a monthly basis.

Colchester, Vt

· Level 1 support for 130 users· Created and maintained asset inventory system· Responsible for Imaging and deployment of workstations for a variety of configurations· Opened, responded, resolved and documented support tickets· Responsible for reporting and trending on Support Tickets for management read outs· Participated in Monthly/Yearly Maintenance of all systems and services· Helped install and troubleshoot a microwave connection between two sites· Set up a new Branch office and migrated users from one location to another· Migrated legacy file server to new NAS Storage solution

Supported a network of 26 Gaming Computer for Locally owned video gaming cafe. I redesigned the network, the way data was being backed up as well as how user specific data would move around the network.