Technical Support Engineer
Current• Answering ‘how to’ technical and application configuration questions• Assisting in trouble shooting 2nd level technical issues• Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction• Business Event Monitoring of customer production environments.• Manage customer expectations and experience in a way that results in high customers satisfaction• Creating of knowledge articles in Coupa’s knowledge-base for the use by customers