Technical Support Engineer
Current
Foster City, California, US
- Answering ‘how to’ technical and application configuration questions
- Assisting in trouble shooting 2nd level technical issues
- Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction
- Business Event Monitoring of customer production environments.
- Manage customer expectations and experience in a way that results in high customers satisfaction
- Creating of knowledge articles in Coupa’s knowledge-base for the use by customers