Responsible for the success, growth, and retention of all Client Accounts and Partnerships. - Continue to support West Coast-based clients as Account Manager- Hire, onboard, support and manage additional team members as needed- Work with CEO to establish goals; drive and increase company revenues and profitability- Manage Sales forecast and pipeline for Client Services team- Manage quotas for Client Services team and report to the business- Provide value in every interaction- Assist Sales team with transition of new Clients- Advocate for Clients in partnership with Operations team; ensure processes are working correctly and yielding the desired results- Manage Risk Issues to ensure financial exposure to the company is limited- Assist in determining new product and service offerings based on client and industry needs/trends- Ensure Client satisfaction by providing maximum value and efficiency - Establish meaningful partnerships in areas of value to our client- Partner with our Clients to provide the best Consumer Experience possible

Continue to support West Coast-based clients as Account Manager.Hire, onboard, support and manage additional Account Managers as needed.Work with VP of Sales to establish goals. Drive and increase company revenues.Manage Sales forecast and pipeline for Account Management team.Manage quotas for Account Management team and report to the business.Retain/grow existing accounts and provide value in every interaction.Assist Business Development team with transition of new clients.Advocate for clients in partnership with Delivery team and ensure processes are working.Manage Risk Issues to ensure financial exposure to the company is limited.Assist in determining new product and service offerings based on client and industry needs/trends.

Drive new business for the company through leads generated by Business Development, cross-departmental selling in existing accounts, and referrals.Work to understand the 'why' of clients' goals and objectives and develop solutions to assist them in being successful and getting where they want to be. Position myself and Worldlink as a partner and consultant to our clients, not just a vendor.Manage and develop internal processes with the Operations team to be as efficient and successful as possible. Strive to be flexible, accountable, and responsive to all of our clients' needs.

Spearhead the shift in Worldlink's approach to marketing, lead generation efforts and brand awareness, including but not limited to:- CRM- Marketing Automation platform- Brand awareness- Social media presence- Company website- Original content and blog- Trade shows- Nurturing and lead generation campaignsLead the creation and development of new company website with an emphasis on relevance, ease of use and lead generation.Continually work to keep marketing efforts aligned with the sales team for the seamless transition of leads.Establish and maintain metrics system for monitoring the success of the department.Manage success of the current team and drive growth of the department.

Manage company-wide CRM system by researching new leads, maintaining lead data and quality, qualifying buy-ready leads for the sales team, and nurturing relationships with qualified leads not yet ready to buy.Set-up and maintain Marketing Automation system for sales and marketing teams.Maintain company web presence- company website, social media, blogs.Create marketing materials (physical and digital) for the company. Work with different departments within the company to establish cross-departmental processes

Personnel management including hiring/termination, training, schedule creation, and payroll activities.Maintain store inventory by placing orders with multiple vendors on a weekly basis. Assist in planning and execution of special events.Responsible for bookkeeping activities and deposits.