Dylan Miller Email & Phone Number

Bridge between the client and internal teams on all technical processes, including equipment configuration, troubleshooting, etc. Took the information provided to me and produced documentation for internal and external teams.Direct escalation for all technicians in the field, providing generalized and client specific support on everything from cabling to equipmentLead Engineer on company wide Smartsheet migration, involving extensive coordination with peers and stakeholders, as well as the development of custom applications utilizing the Smartsheet API, Python, and MongoDB

Direct escalation point for all technical issues within our veterinary hospitals across a wide range of hardware (Android and Windows based devices, printers, medical equipment)Managed all aspects of IT procurement, including forecasting upcoming projects and efficiently handling repair/replace inventory. Resulted in an average cost savings of $15k per location.Facilitated the configuration and deployment of new and replacement equipment, extensive use of AirWatch, Cradlepoint NetCloud, and other configuration utilities. I also coordinated the shipping of all equipment with our depot provider, and provided all documentation and training.Cultivated and maintained vendor relationships with various subcontractors to ensure access to a reliable and high-quality tech pool.Took ownership and played a key role in developing IT strategies for upgrading and converting private veterinary clinics to meet Petco’s standards. Opened 12 standalone locations to date, bringing in an additional $200k per week in revenue

Provided Level 1 and Level 2 technical support for Petco’s mobile vaccination clinics via phone, email, and ServiceNow. Contributed to a high level of satisfaction from the field and a strict adherence to a 48 hour SLA.Facilitated the configuration and deployment of new and replacement equipment, extensive use of AirWatch, Cradlepoint NetCloud, and other configuration utilities. I also coordinated the shipping of all equipment with our depot provider, and provided all documentation and training.Performed account creation and maintenance (password resets, other changes) on all internal systems (Active Directory, Sharepoint, Wordpress)Revamped and brought our inventory reporting up to date, allowing for more efficient distribution of equipment, faster repair times, and several thousands of dollars in savings from reduced purchasing.