Zach Grady Email & Phone Number

Helps coordinate day-to-day operations for the entire park. Develops new training methods and collaborates with all levels of the Visitor Experience department to tackle any issues that may arise. Maintains email/phone correspondence with guests for any visitor experience related efforts.

Cincinnati Metropolitan Area

Worked as a contact between adventure guides and supervisors/upper management. Trained staff in various locations, created break plans, and made adjustments throughout the day according to the needs of the department.

Answered phone calls and emails regarding memberships, ticket sales/exchanges, and general Zoo questions to keep our visitors informed and address any concerns they may have. Familiar with all levels of membership and ticket packages.

Interacted directly with guests to answer questions, point out important features throughout the zoo, and provide customer service. Knowledgeable of ticket selling system, parking, membership portal, and certified to drive and operate train and carousel.

Helped customers locate items, complete purchases, and join rewards programs. Worked closely with a shift manager to solve problems and handle customer concerns. This promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Performed equipment maintenance and repairs while maintaining energy and enthusiasm in a fast-paced environment. Was expected to resolve problems, improve operations, and provide exceptional service. Traveled with the team to meet any and all needs from place to place.

Bachelor'S Degree, Information Technology

General Studies