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Zach Gutowski Email & Phone Number

Customer Success Analyst at RelPro, Inc. at RelPro, Inc.
Location: New York City Metropolitan Area, United States 8 work roles 1 school
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Role
Customer Success Analyst at RelPro, Inc.
Location
New York City Metropolitan Area, United States
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Who is Zach Gutowski? Overview

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Zach Gutowski is listed as Customer Success Analyst at RelPro, Inc. at RelPro, Inc., a with 18 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Zach Gutowski.

Zach Gutowski previously worked as Customer Success Analyst at Relpro, Inc. and Founder & General Manager at Easy Transit Group Llc. Zach Gutowski holds Bachelor'S Of Science In Business, Entrepreneurship from Indiana University - Kelley School Of Business.

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RelPro, Inc.

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Profile bio

About Zach Gutowski

I am a Customer Success Analyst at RelPro, Inc. where I bridge the gap between sales and customer support. As an Analyst I ensure that clients get value from our platform, are engaged, and resolve any issues they have. I am an accomplished professional with expertise in multiple fields, including customer success, sales and client relationship management, startup management, and administrative support. With a strong track record of success and a dedication to delivering exceptional results, I am confident in my ability to contribute to the growth and success of any organization. As a Founder & General Manager, I have successfully launched and managed a car rental company from inception. I have a proven ability to navigate the complexities of the industry and have achieved remarkable results, including driving revenue growth by over 23%, implementing dynamic pricing strategies, and improving operational efficiency through digital transformation.My strategic mindset has also allowed me to establish partnerships with key stakeholders and expand the company's reach. In my role as an Independent Life Insurance Producer, I have honed my sales and client relationship management skills. By identifying and engaging with potential clients, educating them on insurance products and services, and delivering exceptional customer service, I have consistently exceeded sales targets and built lasting client relationships. As a Bookkeeper/Administrative Assistant, I am detail-oriented and skilled in managing financial records and providing comprehensive administrative support.I have experience in maintaining accurate financial records, managing accounts payable and receivable, and executing administrative tasks efficiently. By leveraging my proficiency in QuickBooks and Excel, I have successfully tracked income and expenses, reconciled bank statements, and ensured compliance with established policies.If you would like to connect and explore potential synergies, I welcome the opportunity to discuss how I can add value to your organization. Let's connect and embark on a journey towards success together.

Listed skills include Management, Customer Service, Persistence, Microsoft Excel, and 2 others.

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RelPro, Inc.
Relpro, Inc.
Customer Success Analyst at RelPro, Inc.
new york, new york, united states
Website
Employees
18
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8 roles · 11 years

Zach Gutowski work experience

A career timeline built from the work history available for this profile.

Customer Success Analyst

Current

New York City Metropolitan Area

RelPro software, products, and data services enable B2B Sales, Marketing & other Business Development professionals to uncover the relationship intelligence they need to successfully make the connection with senior decision-makers and business owners.RelPro delivers valuable relationship intelligence & business development efficiencies to B2B professionals through a unique combination of aggregated data, analytics and our deep, proven experience of how to make executive connections and develop relationships that resonate.

Jan 2024 - Present

Founder & General Manager

Easy Transit Group Llc

Whippany, New Jersey, United States

During my time in this role, I managed the end-to-end operations associated with the startup of our car rental company, with a keen focus on defining our vision and strategy to ensure continuous growth and success. I lead activities related to fleet management, regular repairs and maintenance, as well as handled all legal documentation requirements. I conducted root cause analysis to identify opportunities for operational improvement and digital transformation. I had critical role in overseeing the financial health of the company.One of my key responsibilities was managing the planning and development of our sales lifecycle to optimize rental demand and accelerate revenue growth. I was responsible for administering the acquisition and disposition of fleet vehicles, carefully analyzing market prices, accounting for depreciation, and factoring in all costs to ensure maximum profitability.I am proud to say that during my tenure, we achieved significant milestones. I drove revenue and increased fleet utilization by over 23% through dynamic pricing strategies and deployed a robust marketing and branding strategy to boost awareness and attract customers.I also developed a strategic roadmap with both short-term and long-term goals. To enhance customer satisfaction, I automated over 80% of our messaging, ensuring prompt and standardized responses. Downtime and repair costs were significantly reduced by over 43% through the implementation of vehicle maintenance program.To further improve the customer experience, I introduced user-friendly booking, pick-up, and drop-off systems, reducing wait times and boosting overall satisfaction. I also achieved 5-star ratings on over 96% of rated trips and earned Turo All-Star Host status through timely and effective customer service.

2023 - 2024 ~1 yr

Independent Life Insurance Producer

Self-Employed

Roseland, New Jersey, United States

During my tenure in this role, I executed all aspects of prospecting and sales by identifying and engaging with potential clients, understanding their insurance needs, and educating them on the benefits of various insurance products and services. I have always prioritized forging and retaining strong, long-lasting client relationships. My commitment to providing exceptional customer service has allowed me to address inquiries and resolve client concerns promptly and professionally. I have also made sure to maintain accurate records of all client interactions, policies, and sales activities, ensuring transparency and efficiency in our processes.Additionally, I have worked closely with insurance carriers to develop customized proposals that align with the unique needs of our clients.

2019 - 2024 ~5 yrs

Bookkeeper & Administrative Assistant

Securebooks Llc

Roseland, New Jersey, United States

During my time in this role, I performed various day-to-day functions to maintain accurate financial records, manage administrative tasks, and provide essential support to our team. One of my primary responsibilities was maintaining complete and accurate financial records, which included handling accounts payable, accounts receivable, and making general ledger entries. I was diligent in recording and categorizing company expenses while ensuring strict compliance with established policies.In addition to financial duties, I played a crucial role in assisting with scheduling appointments, meetings, and events. Managing email and phone correspondence and efficiently routing inquiries to the appropriate individuals were part of my daily tasks. I also executed data entry tasks, which involved updating contacts and filing records to keep our information organized and easily accessible.Supporting our senior leadership team was another important aspect of my role, including handling travel bookings and itineraries to ensure their professional needs were met seamlessly.I meticulously tracked income and expenses using QuickBooks software and Excel spreadsheets, enabling us to have a clear overview of our financial status. Reconciling bank statements and transactions was a routine task to ensure accuracy and identify any discrepancies promptly.

2020 - 2023 ~3 yrs

President

Indiana University Men'S Club Lacrosse Team

Bloomington, Indiana, United States

While performing this role, I collaborated closely with the executive board and the Head Coach to organize the schedule for the school year. As the point of contact for the club, I made sure to communicate effectively with the Club Sports Federation, addressing matters related to club classification and logistics.I'm proud to say that our efforts paid off, and we earned the club the Gold Star award from the Club Sports Federation. This recognition was a testament to our outstanding cooperation and the significant improvements we made in our operations and event planning.

2017 - 2018 ~1 yr

Treasurer

Indiana University Men'S Club Lacrosse Team

Bloomington, Indiana, United States

I managed our financial assets and prioritized paying off old debts, all while ensuring we had sufficient funds available to maintain seamless operations continuity. It was essential to keep our financial house in order.One of my significant achievements was reducing our budget by more than 19%. I accomplished this by thoroughly analyzing and revising our previous budgets and expenses, finding areas where we could trim costs without sacrificing operational efficiency.Additionally, I maintained detailed and transparent bookkeeping records of all transactions in an Excel file, making it easier for our accounting department to keep track of our financial activities and ensure accurate financial reporting. This level of precision was crucial in maintaining the financial health of our organization.

2016 - 2017 ~1 yr

Business Intern

Sydney, Australia

I actively analyzed our website, edited content, and regularly uploaded new material to boost targeted traffic. My aim was to enhance our online presence and engage our audience effectively. Additionally, I collaborated closely with the Head of Partnerships to assess the website's functionality and practicality for client use, ensuring that it met their needs and expectations.Furthermore, I played a key role in aiding the planning and creation of our future marketing plan. This involved identifying strategies to reach our target audience and achieve our marketing objectives.I also took charge of operating the website's live chat, phone system, and email support to address any client issues promptly and professionally. Providing excellent customer support was a priority in maintaining our client relationships and ensuring their satisfaction.

Jun 2016 - Aug 2016

Assistant Coach

I delivered excellent support to my fellow coaches, actively assisting in the development and execution of practice plans. My goal was to contribute to our team's overall success by ensuring that our practices were well-structured and effective.During games, I took on the responsibility of organizing and managing player substitutions, ensuring that we always had a sufficient number of players on the field. This was essential for maintaining our team's performance and strategy during games.Additionally, I played a crucial role in evaluating players during both practice sessions and tournament games. I closely observed their performance and adjusted practice drills accordingly to help them improve and develop their skills. This continuous assessment and adjustment process was instrumental in the growth and success of our team.

Jun 2015 - Jul 2015
Team & coworkers

Colleagues at RelPro, Inc.

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1 education record

Zach Gutowski education

FAQ

Frequently asked questions about Zach Gutowski

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What company does Zach Gutowski work for?

Zach Gutowski works for RelPro, Inc..

What is Zach Gutowski's role at RelPro, Inc.?

Zach Gutowski is listed as Customer Success Analyst at RelPro, Inc. at RelPro, Inc..

Where is Zach Gutowski based?

Zach Gutowski is based in New York City Metropolitan Area, United States while working with RelPro, Inc..

What companies has Zach Gutowski worked for?

Zach Gutowski has worked for Relpro, Inc., Easy Transit Group Llc, Self-Employed, Securebooks Llc, and Indiana University Men'S Club Lacrosse Team.

Who are Zach Gutowski's colleagues at RelPro, Inc.?

Zach Gutowski's colleagues at RelPro, Inc. include Raavi Rahul, Jennifer Mignarri, Ig Gus, Jewels Gutowski, and James Lebowitz.

How can I contact Zach Gutowski?

You can use AeroLeads to view verified contact signals for Zach Gutowski at RelPro, Inc., including work email, phone, and LinkedIn data when available.

What schools did Zach Gutowski attend?

Zach Gutowski holds Bachelor'S Of Science In Business, Entrepreneurship from Indiana University - Kelley School Of Business.

What skills is Zach Gutowski known for?

Zach Gutowski is listed with skills including Management, Customer Service, Persistence, Microsoft Excel, Time Management, and Organization Skills.

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