Zach Johnson Email & Phone Number

Santa Clarita, Ca, Us

United States

While pursuing my professional career, I am advancing my business skills as a Customer Service Associate. Greet and assist a highly diverse client base ranging from athletes to high-profile professionals within a sports medicine clinic. Set up and monitor clients in cryotherapy and normatec compression sessions. Build strong relationships to foster a calm environment throughout each session, engaging clients through conversations focused on personal interests. Achievements Include♦ Enlisted new clients and advanced brand presence as a company representative at community events. Educated potential clients on the benefit of cryotherapy and the mission of the Ice Recovery and Wellness center.

In this summer internship, I gained valuable business experience within a SaaS start-up, providing an AI-powered invoice coding solution built for the real estate industry. Assisted the Vice President of Customer Success in partnering and gathering feedback with 2 beta testing clients. Managed invoices in Excel, tracking and annotating a variety of invoices for engineering teams to test within the software solution.Achievements Include♦ Obtained knowledge of basic accounting and an overview of ERP systems by collaborating with clients to understand how each business processes and manages accounting within its system. ♦ Participated in feedback calls with beta testing clients. Documented responses on platform functionality, the customer experience and potential enhancement and customizations. ♦ Proactively interviewed department leaders to gain insights into various aspects of operational leadership including strategies for product marketing, platform enhancements, employee management and revenue optimization.

While pursing my degree, I delivered a seamless customer experience, greeting and assisting guests entering and leaving the property. Partnered with a team of ~4 in organization and parking of luxury vehicles to streamline the arrival and departure of members. Monitored and directed personal and commercial vehicles to maintain a smooth flow of traffic. Maintained inventory of carts and golf clubs.

Bachelor Of Science - Bs, Business Administration - Haas School Of Business, 3.68 Gpa

Activities and Societies: Received a Full Football Scholarship | Obtained Degree within 3 years

Education record