Zach Morrow Email & Phone Number

Washington Dc-Baltimore Area

Leads organizational development and policy work, oversees operations, IT, data management, and web development teams, and focuses on developing and improving processes.

Washington Dc-Baltimore Area

Washington, District Of Columbia, United States

Developed strategic plan, goals, and budget covering operations and tech teams. Set priorities and managed schedule, costs, and resources to adjust to changing organizational needsManaged departmental staff covering data strategy and analysis, Salesforce development, web development, and technical support. Led team meetings to assess progress, solicit input, and adjust plans as neededCreated and managed organizational polices covering COVID response, HR, data security, communications, technology, staffing, and other operational areasAdvised senior management on internal and external trends, organizational needs, and areas for improvement to mitigate risks and ensure organizational growthDeveloped framework for expansion into formal policy work, including definition of core issues, allowable activities, and necessary resources. Assessed proposed policy action in response to internal and external requests for involvement. Contributed to policy writing and grant deliverables on equity in the credit systemImplemented, managed, and oversaw all systems, including the unified HR and payroll system, Salesforce, SharePoint, loan management, grants tracking and management, billing, communications, learning management, and securityDeveloped annual operations budget, covering technology, insurance, equipment, and event expenses for the entire organization. Tracked expenses against available funds and made adjustments to correspond to organizational priorities and sustainability requirementsImplemented and led activities covering staff feedback, organizational culture, and DEI work, including chairing the organization’s internal team, organization, and equity improvement committee

Washington D.C. Metro Area

Led tech and operations department, set departmental priorities and budgets, and managed software development staff across multiple websitesManaged project design and implementation for major upgrades and new features within Salesforce, including developing an automated billing system, a loan management system, and a grants management systemManaged organizational transition to Pardot, a Salesforce-based communication system. Developed dynamic lists, contact automations, forms, and templates. Coordinated initial priorities with externally-focused teams and developed transition planLed organization-wide migration to SharePoint to improve ease of use and productivity, and developed SharePoint architecture and sitesCoordinated national conferences, including transitions to virtual events, logistics, vendor management, staff organization, and buildout of web and mobile resourcesDeveloped organization-wide communications and style guide and social media strategy. Identified opportunities for the organization to engage with other stakeholders across mediaLed internal efforts to formalize and expand approach to policy and advocacy work. Developed base policy platform and criteria for assessing engagement with specific issuesResearched community credit building strategies and issues in racial inequity in the financial system. Wrote and contributed to toolkits, papers, and other published resourcesPlanned and executed improvements in organizational structure, business processes, and IT infrastructure. Created feedback mechanisms to ensure ongoing development in line with operational needsDeveloped a business continuity manual to promote institutional resilience and ensure that processes were evaluated and documentedWrote and launched an annual survey to identify staff needs, potential concerns around diversity, equity, and inclusion, and opportunities to improve the organization

Washington D.C. Metro Areaas

Developed and implemented plans for organizational improvements in program data management, software, and outreach strategyManaged communications including social media, event management software, and webinar contentLed organizational participation in national policy group on fair lending practices for small businesses

Washington D.C. Metro Area

Conducted review of relevant literature on the relationship between issues of health, population growth, poverty, peace, environmental justice, and sustainabilityDeveloped interdisciplinary resources for university courses on global sustainabilityResearched and created content on cases and trends in sustainable development, institutions, and fragility

Washington D.C. Metro Area

Founding member National Career ACCESS Advisory CommitteeDrafted Career ACCESS national policy plan and pilot project to address income limits on adults receiving federal disability benefitsParticipated in national meetings on direction of program alongside industry experts

Washington D.C. Metro Area

Researched and drafted healthy communities paper produced with Federal Reserve Bank of San FranciscoEdited and assisted with content for book on economic justice, health and aging published throughNCRC and the Federal Reserve Bank of San FranciscoAssessed compliance and produced updates for grants and funding applicationsCreated content for meetings with policymakers and nonprofitsResearched new developments in economic justice and synthesized information

Durham Nc/Leogane, Haiti

Conducted literature reviews to identify locally-conducted existing research on study targetsAssisted in the development of survey questions and data gathering strategiesInterviewed members of the Leogane community to assess potential acceptance and impact of the HPV vaccineCollected vital statistics and managed data for hypertension studyDeveloped Haitian Creole language skills

Raleigh-Durham, North Carolina Area

Translated and coded surveys from Swahili to English database on international study onpsychological outcomes of trauma in orphans and vulnerable childrenMaintained blog and Twitter feed highlighting key issues concerning target audience

Bachelor’S Degree, Public Policy, Global Health

Activities and Societies: Duke University Marching BandStudied Public Policy at Duke's Sanford School of Public Policy, with a focus.

Study Abroad Student In Advanced Humanities Program And Spanish, European Political Organization, International Journalism, Spanish, Art And Architecture

Spent the fall semester of 2014 studying abroad in Barcelona. I focused on international politics and journalism as well as Spanish.