Zach Keyse Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

• Lead team of System Analysts responsible for understanding key automation systems and generating user stories based on business requests
• Oversee multiple product integrations with internal systems and applications while maintaining vendor relationships with business
• Oversee software development lifecycle by facilitating User Story creation and prioritization using Agile and DevOps practices to achieve integration requirements
• Coordinate between internal and external stakeholders to deliver solutions to optimize systems
• Assist in troubleshooting automation systems to identify and reduce technical debt through development projects

Los Angeles, California, United States

Los Angeles, California, United States

Los Angeles, CA

• Provide technical support in person, via email and telephone to employees, vendors and executives worldwide
• Manage employee records and account access through Microsoft Exchange, Active Directory and Lenel OnGuard systems
• Deploy and manage employee equipment via Deploy Studio and Absolute Manage
• Assist in management and troubleshooting of network infrastructure across multiple sites
• Assist in troubleshooting digital AV equipment including video conferencing and dual monitor presentation equipment

Sacramento, California

• Provide technical support via telephone and email for all Apple employees and contractors
• Perform impact assessment and troubleshooting for internal applications and systems
• Utilize troubleshooting techniques to determine root causes of reported issues before escalating to engineering teams to provide timely resolutions
• Oversee multiple simultaneous hierarchal and functional escalations with engineering through resolution and validation

Santa Monica, CA

• Actively enrich lives by repairing individuals' relationships with their Apple products and with the Apple brand as a customer service representative
• Able to utilize troubleshooting techniques to assess customer concerns within fifteen minute interactions and either determine proper steps to repair products or empower customers to learn more about their products and.
• Able to take complex theory and terminology and explain it to various types of individuals
• Member of a high functioning team of individuals tasked with maintaining active communication, group problem solving and with the ability of collaborating efficiently during interactions with customer units to ensure.

Orange County, California Area

• Recruited from college to spearhead a new initiative designed to train individuals in every aspect of Apple Retail with the goal of becoming high functioning leaders amongst the company
• Motivated and inspired team to achieve and exceed metric goals through strong leadership and consistent feedback in individual and group interactions
• Acted as a Specialist, Family Room Specialist, Visual Specialist, Business Specialist, Back of House Specialist, Mentor and Manager within Apple Retail Stores and utilized experiences to mentor team in various retail.
• Participated within and contributed toward a dynamic team atmosphere at multiple Apple Retail stores by acclimating to each individual team and providing insight from past experiences to help shape and develop the team
• Planned and implemented a program to ensure Red Zone Specialists were able to develop as well rounded employees with clear career paths
• Inspired change in the Family Room by empowering team to present and implement their own solutions to new initiatives resulting in an increase in quality of customer interactions

• Supervised a team of 20 student employees during university-sponsored donor events
• Assisted in the production of 25 high-profile university events annually ranging from 50 to 3,000 guests
• Prepared materials necessary for events including creation and distribution of signage, mailings and name tags
• Promoted and upheld positive customer service as a direct representative of the university to donors and trustees

• Trained and supervised 10 student staff members working as customer service specialists
• Assisted in training and leading retreat presentations for 27 student leaders
• Prepared materials necessary for the successful implementation of orientation sessions
• Managed multiple projects simultaneously in preparation for back to back orientation sessions

• Worked with a team of 12 student leaders promoting, upholding and enforcing university policies and regulations
• Assisted in creating an open and inviting community for 400 residents living in a Residential College
• Developed positive interactions between students and staff through retreats and group outings
• Implemented multiple programs throughout the year meant to build positive community interactions

• Assisted 4,000 new students and parents in their transition to USC and Southern California
• Directly assisted in the personal growth of 150 incoming students both as college students and as individuals
• Created a community for students to bond with each other as well as university officials