• Supported multiple contracts of various sizes, types, and complexities; from $100k of revenue per year to $100 million revenue per year.• Interfaced with core members of program management daily, such as program management, contract/subcontractor administrators, and senior technical personnel. • Monitored and controlled contracts to ensure proper financial responsibility to customers and stakeholders• Controlled costs, invoicing, logical and organized charge code structure, improper time charging• Projected annual operating plans (AOP’s), updated spend plans and contract trackers, and reported any variances to corporate management• Facilitated contract modification setup process: organizing a setup meeting, setting up charge code structures and controlling/authorizing the addition of employees to charge codes (workforce), and attesting to the modification’s value/funding changes to the contract• Provided analyses to customers and corporate, incentive fee evaluations, ETC’s, unbilled analysis, invoice backups, annual operating plans, etc.• Created Microsoft Excel templates to assist in automating invoice backups, monthly/weekly deliverables to customer

Coached team members in operating procedures, teambuilding, and quality assuranceCo-led initiative to improve drive-thru performance through the implementation of a new ordering systemManaged and resolved guest conflicts; managed team member conflicts on a case-by-case basisSupervised operations independently of senior management; supervised front of house, back of house, opening, closing, and peak hours of operations