Zach Mccool Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

As an Event Support Specialist at Markeys, I pivoted my role in the company from setup and operation of equipment for live events, to managing websites, livestreams, and customer support live chats for virtual events.- Creation of Virtual event websites hosting livestreams to large audiences such as, the NCAA, and the American Board of Emergency Medicine.- Managing User Data for speakers, staff, and attendees of Virtual Events.- Weekly production meetings with clients and event… Show more As an Event Support Specialist at Markeys, I pivoted my role in the company from setup and operation of equipment for live events, to managing websites, livestreams, and customer support live chats for virtual events.- Creation of Virtual event websites hosting livestreams to large audiences such as, the NCAA, and the American Board of Emergency Medicine.- Managing User Data for speakers, staff, and attendees of Virtual Events.- Weekly production meetings with clients and event managers to ensure their event vision became a reality.- Management of our customer service live chat, setting up canned responses, managing live chat technicians, and providing customer service to attendees of our events Show less

Indianapolis, Indiana

As an audio visual technicians I set up and operated equipment for live events at the JW Marriott Indianapolis, and the Indianapolis Marriott Downtown. - Set up of complex equipment and provided technical support for live events, presentations, and seminars with over 3,000 attendees. - Maintained positive relationships with clients through effective communication.- Provided exceptional service to clients and guests.- Built a strong technical understanding of equipment and… Show more As an audio visual technicians I set up and operated equipment for live events at the JW Marriott Indianapolis, and the Indianapolis Marriott Downtown. - Set up of complex equipment and provided technical support for live events, presentations, and seminars with over 3,000 attendees. - Maintained positive relationships with clients through effective communication.- Provided exceptional service to clients and guests.- Built a strong technical understanding of equipment and learned effective troubleshooting and problem solving.- Understood company processes, followed best practice procedure to ensure my work complied with company standards.- Interacted and worked with staff and vendors from other AV companies and unions in Indianapolis. Show less

Muncie, Indiana, United States

As a Master Control Operator at WIPB in Muncie, IN I was responsible for- quality controlling recording of content ready to be aired, and editing content to fit within the stations air schedule.- Maintaining video servers that stored recordings of live content and interacted with the control board to automatically air content in correspondence with stations air schedule.- Monitoring incoming video feeds for any issues that could happen during recording.- Manual recording select… Show more As a Master Control Operator at WIPB in Muncie, IN I was responsible for- quality controlling recording of content ready to be aired, and editing content to fit within the stations air schedule.- Maintaining video servers that stored recordings of live content and interacted with the control board to automatically air content in correspondence with stations air schedule.- Monitoring incoming video feeds for any issues that could happen during recording.- Manual recording select content from inbound feeds to be stored on our servers. Show less

Muncie, Indiana Area

As a Cardinal Caller for Ball State University, I - called university alumnus and informed them about everything currently happening at Ball State. I answered any questions the alumni had about the university and ensured they received information about anything they were interested in going on at the school.- Accepted donations to the university that benefitted many departments such as, athletics, technology, and the library.

ManagementClosing DutiesDelegating assignments to employees

Education record

Bachelor Of Arts, Telecommunications: Video Production

Gaining Core Credits Towards My Degree At Ball State University, General Studies

Education record