Zachary Perry Email & Phone Number

Portland, Maine, United States

- Automated the Filing of signed Client Documents from SafeSend to GoFileRoom using MuleSoft Anypoint. This Automation saves the Tax Admins an estimated 500hours a year of manual work, as well as ensures accuracy and enables the team to have accurate reporting and metrics previously not available

Boston, Massachusetts, United States

- Fully Automated the IT onboarding and offboarding process for employees. This includes automated account provisioning/deprovisioning with API calls to SAS/internal applications using the Tines platform, as well as automated laptop imaging using JAMF and custom bash scripts/policies.- Helped to deploy and maintain both a on premise and redundant virtual network to ensure security and accessibility via a zero-trust approach. This includes rolling out Palo Alto VPN client to 500+ end users while maintaining a zero-trust firewall through our Okta AD and dynamic groups- Assisted in outlining quality solutions and to transfer large amounts of Data from or to our AWS accounts with external Partners as well as set up additional infrastructure as needed to support unique data flows-Created Automations to quickly and securely onboard internal employees and external partners into our AWS accounts with granular access to only needed resources

Boston, Massachusetts, United States

- Independently responded to assigned requests and assists junior employees with resolving tickets to support broader team efficiency and deliver high-quality outcomes- Developed a strong understanding of PathAI's core systems and internal IT support tools to aid in the proactive identification of technical and process-oriented pain points, and in the development of system and process improvements- Used sound project management skills, including expectation-setting, requirements-gathering, and documentation, in order to execute IT projects- Conducted training and other systems knowledge-sharing to educate end-users, through effective collaboration and communication, about aspects of IT that relate to their work • Developed an understanding of why various business units use the tools that they do in order to better support those teams- Improved systems knowledge and technical skills over time in order to grow as a technical professional and to better support the team and company- Increased knowledge of the security function by assisting the security team in performing moderately complex IT tasks- Took ownership of certain IT systems and areas, such as those relating to networking and server administration, and ensures that those systems are maintained and secured effectively- Performed basic and routine IT functions, both on-prem and in the cloud, using infrastructure as code and other automated tools in order to move quickly and build scalable, secure, and repeatable infrastructure- Took ownership of desktop system specifications and standardization in order to minimize risk from having disparate configurations, and to allow the team to scale more effectively- Lead purchasing of standardized IT items, working with others within the team, to ensure that PathAI's financial resources are spent efficiently

Boston, Massachusetts, United States

- Efficiently addressed IT support requests in order to ensure that the team provides IT support within established service level agreements (SLAs) and expectations- Independently responded to tier 1 requests and follows pre-existing support processes to deliver high-quality outcomes and to support broader team efforts- Learned and understood IT team capabilities, including the various components of the PathAI security and compliance programs, in order to appropriately triage support requests - Effectively served as the first point of contact for IT support, and communicated with customers to set expectations and understand the nature of their IT requests- As the first line of support, I was able to effectively articulate customer requests to other members of the IT team when triaging or escalating- Effectively performed various internal IT tasks, such as organizing inventory, purchasing, and writing procedures, to improve team efficiency and collaboration- Communicated effectively with stakeholders, Operations, and People teams, to foster collaboration

Massachusetts

- Account manager for ~50 business accounts who used Verizon as their cell provider- Technical/ Sales Consultant

Boston, Massachusetts

- Lead presentations with executives/owners of businesses with frequent shipping volume- Partner with the operations and account management teams for optimal customer satisfaction- Solution selling; effectively present solutions through cost-benefit analysis- Presented a streamlined technology solution developing a detailed analysis of customized needs in challenging areas and lanes

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Criminal Justice, Minor In Psychology