Zach Platzer Email & Phone Number

Las Vegas, Nevada, United States

Henderson, Nevada, United States

Expertly manage a high-volume call center, addressing healthcare and insurance inquiries related to behavioral health, ensuring accurate and empathetic customer service.Maintain strict confidentiality and full HIPAA compliance while handling sensitive information, safeguarding the personal details of a diverse client base seeking behavioral health assistance.Efficiently navigate complex insurance queries, providing clear, concise explanations and guidance on behavioral health coverage to customers.Developed proficiency in specialized customer service software and databases, enhancing the efficiency and quality of client interactions.

Las Vegas, Nevada, United States

Cultivated advanced Full Stack development skills, resulting in the creation of high-quality, scalable web applications.Achieved a deep understanding of both front-end and back-end technologies, enhancing my ability to deliver comprehensive software solutions.Transformed theoretical knowledge into practical expertise, pioneering innovative projects that demonstrated my programming acumen.

United States

Ensured the highest level of security for a large online server with over 10,000 monthly active users.Rapidly responded to security breaches and data hacks to mitigate risks.Managed customer support, support tickets, and monetary transactions.Addressed 30+ security tickets daily, varying in difficulty.

Oversaw game server management and development.Led a team of 15 staff members to optimize performance and productivity.Collaborated with game developers and designers to create engaging and innovative player experiences.Implemented and maintained industry-compliant policies and procedures.Conducted performance evaluations and provided feedback to enhance team members’ skills and knowledge.