Digital Services Operations Supervisor, Content Operations
Current- Oversee and assess the delivery of digital content, ranging from video, audio, closed captions, metadata and artwork to international broadcast and streaming clients- Collaborate with cross-functional teams to review client requests or special projects, measure workload against capacity, plan and troubleshoot digital workflows - Utilize various SaaS tools internally and externally to optimize day-to-day processes, improve or automate workflows. - Delegate and prioritize client assignments to editors and operators while mentoring and supporting team members on process changes- Maintain strong vendor relations, negotiate pricing and track monthly vendor costs for budgeting purposes - Facilitate weekly meetings to provide updates, department goals and reporting that outline performance
