• Email service provider management, including domain development, ISP ramp-up, subscriber management, imports/exports of data files, daily creation and delivery of multiple client and internal newsletter campaign email blasts to target audiences of up to 1 million, as well as utilize subscriber tracking tools to analyze email engagement, create detail specific reports and build 100+ target audiences and behavioral lists• Create and update bi-weekly stat reports for all individual marketing channels, used to compile monthly internal and client reporting• Create and manage target audience lists for email campaigns, postal mailings and social media outlets• Responsible for over 14 million database records, including creation of list selects, ongoing updates, ESP data movement, and file transfers• Manage Portalink database to build list segments and counts based on detailed behaviors, interests, geo-targeting, individual subscriber information, and client selects for email campaigns and postal mailings• Gather and deliver inactive data records to LeadSpend, for quarterly hygiene and ongoing email database updates.• Responsible for all re-engagement email campaigns, sends, creative (updating links, images copy) and creation and testing of subject lines to maximize subscriber engagement• Create and manage ad marketing campaigns and target audiences in Facebook’s page Ad Manager

• Handle the daily management of all chiropractic health information including patient records, documentation, HIPAA, billing, coding and report writing for 60+ patients a week• Monitor all clinic finances including accounts receivable, accounts payable, daily reporting, check coding, reconciliation and taxes • Establish quality control techniques to ensure that correct billing information is collected to produce and generate clean claims for submission• Request medical records, x-rays, and test results from clinics and hospital departments• Order office and medical supplies, monitoring all orders to ensure timely receipt/accuracy• Provide management oversight for the registration and scheduling process to facilitate the collection of accurate patient demographic and insurance information• Assist in reviewing vendor contracts, invoices, and interacting with bookkeeping• Perform a variety of other support and clerical duties such as compiling data for end of day/monthly reports, ensuring the waiting area and examination rooms are neat and orderly

• Managed patient registration process: check-in, prepare files for doctor, handle patient flow, and check-out in a holistic therapy clinic • Maintained and organized documentation including records requests, records releases, supplies ordered and new patient scheduling • Provided excellent customer service including problem solving, timely follow up, assisting in answering phones, scheduling all appointments, managed all financial information pertinent to accounting and insurance• Assisted in the administration of ultra-sound/muscle stimulation therapy, inter-segmental traction and aqua therapy tables• Managed front desk, insurance, collections, marketing, and patient scheduling