Zach Smith, Mha Email & Phone Number

Salt Lake City, Utah, United States

Salt Lake City Metropolitan Area

Greater Salt Lake City Area

- Coached PACU leadership on Idea Systems and Idea Management which led to an increase from 3.68 to 4.13 in PACU’s Press Ganey Engagement Index.- Partnered with Environmental Services, Plant Operations, Materials Management, and Infection Prevention to renovate 60+ Environmental Services closets using the 5S philosophy. This has led to waste elimination and increased caregiver engagement. - Facilitated introductory process improvement education courses for approximately 450 leaders and in-depth certification for approximately 35 leaders.- Mentored four new Continuous Improvement team members to assist in their development, assess their operating model competencies, and integrate them into existing initiatives and projects.- Utilized 3P Methodology in collaboration with Culinary Services’ room service kitchen remodel which allowed for proactive identification of waste in proposed processes and designs.- Designed a Value Stream map for a Nurse Liaison process now identified as a system best practice and recognized by regulatory bodies.- Supported approximately 35 strategy deployment sessions by providing guidance on KPI alignment, identifying pertinent initiatives, developing SMART goals, and establishing potential lead measures.- Created CI/HR/OPE Check-Ins to 1.) maintain effective working relationships with leaders between process improvement events; 2.) create a platform to manage project priorities and expectations, identify barriers, and regularly recognize efforts; and 3.) create synergies between CI, HR, and OPE.

Orange County, California Area

- Oversaw and directed the operations of two specialty clinics totaling a combined 40,560 patient visits and $16 million in net revenue over a 24 month period.- Developed a collaborative relationship with physicians to promote a culture of excellence, growth, and safety.- Responsible for leading and managing 20 employees and 11 providers.- Partnered with Pain Management physicians to create a standard non-compliant patient discharge process which has become the model for the region.- Collaborated with the Orthopedics Service Line Manager and Spine Surgeons to institute the Health System’s first digital Patient Reported Outcomes survey using verified research instruments for measuring disability and well-being.- Maintained an average co-pay collection rate of 96 percent over a 24 month period- Demonstrated proficiency in improving the patient experience by increasing the clinic’s Press Ganey scores by 5 percent over a 3 month period, the largest improvement out of 17 other clinics in the ministry.- Directed planning and managed the opening and operations of a satellite spine clinic in a new market with the potential for 650 additional, in-network referrals.- Oversaw the recruitment and onboarding of 6 Physician Assistants.- Identified and assisted in the procurement of $370K of finishes and equipment for a future Pain Management clinic. - Led the transition of Radiofrequency Ablation procedures from an outpatient setting to a clinic setting, thus allowing for a 54 percent increase in procedure volume due to decreased turn-around time.

Greater New York City Area

- Authored a business plan investigating the feasibility of developing New York State’s first free-standing cardiac catheterization lab.- Assisted with the execution and compilation of Nassau County, Eastern Queens, and Staten Island’s Community Health Needs Assessment for DSRIP.- Collaborated with data strategists to analyze the results of the DSRIP Community Health Needs Assessment and determine which services and programs will be most effective in reducing 25 percent of avoidable hospital use over five years and which communities offer the greatest opportunity.- Analyzed 98,000 pneumatic tube transactions over a 30 day period to establish system efficiencies, maintenance best practices, and opportunities for improvement.- Performed FTE reconciliation for all Medical Center departments in an effort to contribute to the health system’s goal of budget neutrality. - Assisted with the development of a patient transfer center and bed management improvement.- Utilized Crimson Market Advantage to develop physician and specialty specific connection and activity reports which identified areas of service leakage and non-associated physicians who represent an opportunity for partnership.- Assisted with care management analytics to identify ultra-high-risk patients under a full-risk contract.

- Assisted with logistics and preparation of class material- Prepared and presented anatomical and physiological seminars - Facilitated class discuss and reflection

- Developed mastery of leadership and management skills as practiced in healthcare organizations.- Developed analytical and problem-solving skills- Collaborated with inter-professional teams- Operated within complex health systems and hospital operations- Served as a leader in healthcare organizations

- Developed and implemented a standard safety action plan in collaboration with five safety advisory subcommittees, senior executives, department directors, and nurses designed to identify, prevent, evaluate, and/or de-escalate hospital violence.- Analyzed the regional orthopedic market to identify opportunities for growth and assess competitor’s strategic positions.- Collected and organized Medicare readmission data while collaborating with financial analysts to develop a geriatrician physician product line.

- Excelled in customer service by processing about 750 patient calls a day.Collaborated with supervisors, medical assistants, and doctors to schedule office visits, surgeries, and other clinical tests.- Achieved organizational goals of maintaining patient insurance denials at or below 6.86% and Co pay/RVU at 1.59 which promoted cooperation, teamwork, and communication between departments within Central Utah Clinic

- Demonstrated proficiency in human anatomy curriculum by achieving at least a 90 percent on all required exams.- Taught weekly anatomy lab courses of 25-30 students, prepared hundreds of students for quizzes and midterms during open lab hours, and mentored two new TA's as part of one of the largest anatomy programs in the nation.- Collaborated with other group leaders to coordinate and present weekly TA meetings

- Conducted various experiments to find and characterize bacterial resistance to anti-bacterial drugs.- Utilized Microsoft Excel to organize and interpret data. - Prepared and analyzed charts and summaries of data to be included in potential scientific journal publications.

- Improved awareness of the profession of health care administration and attained a 25% increase in club participation through various school activities and newsletter publications- Coordinated with local healthcare professionals to present monthly lectures

- Collaborated with other assistants, managers, coaches as well as athletes to facilitate cooperation and preparedness for sporting events, team meetings, as well as day to day practices through open communication and interaction.- Tended to the upkeep as well as the cleanliness of competition and practice clothing for the athletes and coaches.- Refined, organized, and accounted for various inventory items belonging to many of the sports teams of the university.- Helped orient and prepare new athletes with new equipment and become familiar with various operations that take place in the Fieldhouse.

- Jointly worked with the office managers, secretaries as well as dentists to update insurance information and organize patient charts.- Commonly collaborated one on one with the dentists to prepare and finalize transcripts regarding patient information to be sent on to other dentists by printing, proofreading, and mailing them.- Decreased supply costs by researching and creatively fabricating products for the upkeep of the office.- Facilitated communication between different levels of organization within the dentist office I specifically worked in as well as surrounding dentist offices by compiling and delivering valuable information as well as documents.

Master'S Degree, Healthcare Administration

Activities and Societies: Community Stewardship Initiative

B.S., Exercise Science

Activities and Societies: BYU Healthcare Management Association

Education record