Zach Willis Email & Phone Number

Leading a team of designers on a large scale Government Off The Shelf (GOTS) product. - Enhance existing code base through special project activities - Lead design effort for new feature development - Support new feature implementation with front-end development - Roadmap design vision for application Recent special projects include converting CSS codebase to utilize Sass and BEM with optimized delivery strategies, and 508 refactor.

Northern Virginia

In these roles I was working in a high demand government DevOps environment. Our base was around 600 users at the time, working with a little over 700gb of data, hosted in a highly customized SharePoint 2010 application. The user community was broken down into several functional groups (sections) within the organization and I was the primary interface between our core development team and three of those sections. The sections I was responsible for represented more than half of the active users for the organization.As the data grew we needed to move away from SharePoint to another platform that could handle the volume of email tracking, interdepartmental workflow tasks and provide quick access to supporting artifacts. It was decided to move to Microsoft CRM Dynamics as the main interface between the users and the system with SharePoint handling the repo duties. I took on the role of engineering the User Experience (UX) for how users could complete their jobs using the new feature offerings of CRM.Business Analyst Responsibilities:• Subject Matter Expert for business processes. • Created/maintained documentation for management and developers to visualize how/why data moves through the organization. • For the migration I distilled each business process into user stories accompanied with supporting test plans and definitions for what “done” looks like.• Acted as proxy product owner for sprint planning and prioritization.SharePoint Administrator Responsibilities:• Built custom SharePoint sites, lists, repos and workflows. • Diagnosed outages and provided help desk support directly to users.• Monitored daily ingest for data reliance and took corrective action when failures were discovered.Other DevOps Responsibilities:• Managed the team’s test plan suite in Microsoft Team Foundation Server.• Provided testing during normal dev cycles and on release, complete regression testing.• Provided SharePoint 2010 training. • Processed blended data requests.

Freeport Technologies is a full service SDVOSB Audio Visual Company. They build integrated collaborative systems and specialize in Video Security (MDVNS & RCI) and vendor neutral control software development (ERC).As the Tech Ops Production & Logistics Manager I was responsible for creating and maintaining project schedules as well as forecasting material requirements. We created a kanban system to break down our projects into predictable cycles allowing the team to cross train and anticipate upcoming tasks.Production specific responsibilities included:• Perform complete testing of HTML5 web application (ERC) from a unit and system perspective.• Quality control of fabricated systems.• Development and maintenance of all technical system documentation. • Perform system configuration, advanced testing and troubleshooting of AV/IT equipment.Logistics specific responsibilities included:• Procurement, tracking and weekly reporting of all purchasing activity.• Ensure successful management of assigned equipment and resources.• Establish and maintain accurate AV/IT equipment inventory and service maintenance logs.• On-site coordination and preparation for integration activities.I also contributed in the areas of visual design for the company website and UX design concepts for the custom software we produced.Key Achievements• Improved production turnaround by 25% through the implementation of a structured workflow and cross-training strategy.• Reduced overall shipping expenses by approximately 60% by leveraging dimension weight charges and updating our packaging.

As the Customer Support Manager I was responsible for overseeing all of our support contracts, tracking contract funding, billing and monitoring service ticket activity through Microsoft Dynamics ticketing system. I also performed field work, troubleshooting, diagnosing and facilitating the repair of warranty and non-warranty devices in the areas of audio, video, and IP based control as well as performing routine preventative maintenance schedules and performance reporting.With time I was able to gain a solid grasp of my client’s organizations and by implementing an enhanced reporting procedure I was able to build credibility and offer objective consultation services to my existing customer base. This transitioned into several opportunities where I facilitated a full project cycle: technical writing of SOWs & quote preparation, system design & engineering, overseeing the installation of and gaining final sign-off at close out. In addition to Project Management duties, the role of the Support Department grew to encompass Quality Control & Assurance through integration testing and system test and evaluation. I would also conduct user acceptance testing and end user training. Key Achievements• Decreased service ticket volume by 20% by implementing a thorough preventative maintenance process.• Generated new projects by investing time to fully understand my clients and their organizational needs.

In this role I was responsible for the procurement, delivery and tracking of equipment and tools. Whenever my schedule allowed I would remain onsite after making a delivery to assist with the integration activities such as pulling cable runs and terminating connections. When back at the office I would also assist in the production of audio visual systems.I worked closely with the Procurement Manager to create standards and procedures that added efficiencies to our process. By taking a close look at how other departments used our documentation I implemented new standards that made data more reliable and easier to search.

Assistant Parts Department Manager: This is what I consider to be my first “real job”. As the Assistant Parts Department Manager it was my job to run the day to day functions of the department. This included controlling inventory levels and processing orders to maintain an inventory of over $300K, coordinating schedules for staff members and managing wholesale accounts. In 2007 I was named employee of the year!Production Shop Facilitator:Having demonstrated my multitasking efficiency as the Assistant Parts Department Manager I was promoted to the Production Shop Facilitator. I was responsible for getting customer’s vehicles into the shop and to the Technician who was best suited to address their particular issue. I ensured that all diagnostic services were documented and maintained an efficient flow through the shop following up with Technicians and even picking up a wrench from time to time to help keep the work moving.

Bachelor Of Science (Bs), Information Technology - Network Administration

Business Administration