Zack Bigelow Email & Phone Number

Draper, Utah, United States

Leading a team of 7 in the creation of training programs, I produce documentation and manuals covering policies and product information. Regularly selected as a team member on relationship building projects, I onboard, train, and mentor new hires, to expedite productivity and maximize performance. I safeguard and grew a $3 million book of business to over $7 million, am routinely rated as "Exceeds Expectation" by partners, internal and external teams in surveys and performance reviews and was awarded a 100% satisfaction score by partners. I authored a Partner Transition document, now a key element to the function's Training Manual.

Salt Lake City, Utah

Grew team from 2 to 13, managing sales, customer engagement and satisfaction across multiple platforms and channels. Expanding partnerships and sales. Increasing employee engagement and improving customer satisfaction with weekly performance and product training, I collaborated with the marketing team to overhaul websites and provide enhanced customer experiences. I delivered over 20% revenue growth every year, growing sales from $800,000 to over $1.3 million within 3 years and expedited the training process by 6 weeks - from 2 months to 2 weeks. Cutting customer queries by 75%, I increased customer satisfaction with the addition of FAQs and brand warranty pages on the website. I boosted revenue by $400,000 with the creation of a new function, tasked with building a new vertical market for custom hunting arrows.procedures

Taylorsville, Utah

Creating pipeline, educating and retaining clients. Advising prospective clients on senior living, I offered and promoted the best solution for individual circumstances. Building trust by acting with transparency and integrity at all times, I headed a team of 6, identifying knowledge gaps and providing any necessary training. I converted 65% of my sales pitches and consistently exceeded the industry sales average by 30% and retention rate of 40%, by fostering robust relationships, addressing pain points, providing valuable insights and connecting with customers.

West Jordan, Utah

Retaining my in-depth knowledge of a portfolio of insurance products, I leveraged consultative selling techniques to close contracts with consumers. Accurately ascertaining customer requirements, I then recommended the best products and tailored packages to meet needs and mitigate risks. I attained and exceeded insurance sales targets, beating more experienced colleagues and realized a 100% retention rate in first year.

Draper, Ut

Motivating and retaining talent plus increasing efficiency, I devised and implemented a company-wide bonus structure. I forged a small team to author and enforce compliance with the Policy and Procedure Handbook, enterprise-wide, and co-drafted monthly, quarterly, and annual budgets with senior leadership. I saved $1 million in expenditure with the investment and deployment of a new mailing system.

Draper, Ut.

Augmenting team cohesion and boosting productivity with the development and execution of a strategic plan and introduction of key performance indicators (KPIs), I identified opportunities to increase operational efficiency and accuracy across loan processing activities. I led, trained, and mentored a 15-strong team of underwriters, supporting the attainment of goals and career development. Implementing a goal structure, later expanded across the underwriting function, I increased productivity by 50% and accuracy by 50% with enhanced training provision.

Draper, Ut.

Provo, Utah Area

Mendoza, Argentina

Served as a full time missionary providing service to to everyone in Mendoza, San Luis, and San Juan provinces in Argentina. Teaching people about Jesus Christ his ministry and gospel. I served in all leadership capacities in my mission from junior companion to assistant to the president of the mission. I did trainings, teachings, coaching, traveling, small and large group meeting, organization, and structure of goals and companionships, districts and zones. It was one of the greatest learning and growing experiences of my life.

Bachelor Of Science In Business Sales & Marketing, Business Sales & Marketing, Business, Management, Marketing, And Related Support Services

Associate Degree In Science