With over three years of experience in customer and technical support roles within high-growth tech startups, I am dedicated to creating seamless customer experiences, optimising support workflows, and helping teams scale effectively. Currently, as a Customer Support Associate at Synthesia, I play a key role in refining support processes and actively contributing to team development through training, content moderation, and collaboration with cross-functional teams. My contributions have supported revenue growth by implementing strategies that move support-qualified leads to sales and improving internal workflows that empower our team.A firm believer in continuous improvement, I am eager to expand my impact by developing customer success strategies and refining support operations. I’m enthusiastic about working in teams that prioritise innovation, collaboration, and a customer-first approach.
Listed skills include Songwriting, Music Production, Customer Service, Audio Recording, and 34 others.