Zack Carter Email & Phone Number

Downers Grove, Illinois, United States

-Prepping money drawers for correct shift amounts -Managing traffic at a high level volume efficiently -Documenting paperwork for unpaid toll customers -Reporting any malfunctions with toll plazas/tollway systems -C.I.C (Collector in charge)-Manager on shift when for other collectors-Balancing safe from previous manager on duty-Collecting all shift paper work/Money drawers for current shift. -Filling all bills and change with money truck drivers for transport -Call off duty/Search for assistance with other plazasCSR (Customer Service Representative) 2021-Present-Assisting customers on all levels for IPASS accounts-Placing and tracking orders of transponders-Email communication for callbacks/hearings/general questions-Managing customer Credit Card info for accounts/Refunds-Correcting Invoices/Fees/Bankruptcy with customers qualifying for financial assistance-SAP Software/Kronos/Microsoft Teams/Davinci/Citrix VDI programs used by the Illinois Tollway.