Zack Edwards Email & Phone Number

Omaha, Nebraska, United States

• Ensure customer’s absolute success – use knowledge of our software and industry best practices to help customers implement DMSi’s ERP application.• Use knowledge of DMSi products and other knowledge resources to support the configuration of the ERP platform to meet customer needs.• Work to develop deep industry knowledge and how it translates into our ERP platform.• Collaborate with the team to create a project plan, detailing the tasks that need to be completed for a timely installation.• Lead and assist with training for internal personnel, customers, and prospects. • Work to become a Subject Matter Expert on aspects of our ERP platform.

Omaha, Nebraska, United States

• Use knowledge of our ERP software and industry best practices to help our customers use our products better to make their day-to-day work easier through our software.• Receive, research, analyze, troubleshoot, and answer customer cases as they are submitted.• Ensure a positive relationship and communication plan with customers.• Assist in identifying and implementing improvements in customer support and communication.

Hamtramck, Michigan, United States

• Assisted front office in the implementation of gameday activities, taking ownership of an area of the stadium such as merchandise, ticket sales, VIP, and suite hospitality for over 7,000+ fans.• Assisted with the club’s generating activities, including corporate partnerships and ticket sales, and received hands-on experience in every facet of the club’s business operation.• Arranged a project for a Halloween-themed matchday to create an engaging experience for fans.

Milford, Michigan, United States

• Provided excellent customer service by helping 30-50 clients daily and answering all questions to create an outstanding customer experience.• Organized inventory shipments up to 100+ items coming in and arranged items throughout deli and storage facility to keep deli fresh and up to date.• Experienced being a frontline worker through Covid-19 to contribute to community effort to get through pandemic using effective communication, following health and safety protocols, and effective teamwork.

Waterford, Michigan

- Partnered with co-workers to provide a quality moving experience for customers.- Formulated the best ways to transfer home supplies in and out of moving trucks and buildings to keep items safe.

Hamtramck, Michigan

- Teamed with others to perform gameday tasks such as ticketing, merchandise, and ushering, to ensure that our 7,000 fans experienced the best gamedays possible.- Collaborated with team Operations Manager and Operations Interns to work effectively and efficiently around the stadium to meet our customer's needs.