Zackary Rice Email & Phone Number

Pascagoula, Mississippi, United States

Server Administration- Setting up Azure Entra from scratch with consultants. Entra AD Sync, Conditional Access, Defender DLP, Teams policies, Sharepoint policies, mailbox rules and send/receive quotas, Enterprise Apps/SAML- Two major projects regarding Exchange. Setting up Exchange 2019 servers and migrating from 2013 to 2019 then migrating from 2019 to 365- Managing an Exchange 2013/2019/365 environment of ~4700 mailboxes- Strong Powershell knowledge and basic scripting- Managing vSphere Server environment of ~1200 servers - Managing vSphere VDI environment of ~275 desktops- Managing AD, GPO, DNS, DHCP, Print management, file servers- Lead on most projects that required a server built and configured- Yearly wildcard certificate replacement on ~150 servers- Managing the AppRiver email content filter- Basic SQL management for accounts and backups of databases- Familiarity of CS applications like Carbon Black, Forcepoint, ArticWolf, Defender, - Cisco Firewall ACL updates and replacing Cisco switches

Remote

SCCM Client Issues and Windows Updates on Problem Devices - Troubleshooting, upgrading, and fixing broken SCCM clients- Resolved issues with 400+ computers not getting Windows cumulative updates through SCCM- Powershell and basic scripting- Windows Build upgrades and manual patching- Remote troubleshooting with end users

Mobile, Alabama, United States

Network Switch and Physical Hardware Support and Troubleshooting- Assorted hardware troubleshooting and replacing internal components- Network rack installations, Cisco switch setup, and cable management - Experience learning and using an in-house ticketing and asset management system to track time on task and inventory- Phone and remote troubleshooting- Inventory management for projects, cable runs, camera system installation and management, POS terminal setup and management

Mobile, Alabama, United States

Hardware and Windows troubleshootingLarge scale computer refreshOffice 365 installation and supportBasic Server and Network supportSoftware installation and troubleshootingMigrating data on a computer refreshTicketing application experience with updating assets and running reportsG Suite supportWindows 7 and 10 experiencePrint server editing and adding printers Hardware part replacementExperience installing and configuring a variety of job supporting devices to communicate with desktopsWYSE thin client configuration

Mobile, Alabama, United States

After hour IT support for the hospitalBasic AD account management Supported many department specific applications throughout the hospital with basic troubleshooting stepsSmart hands for after hours Network and Server supportRicoh and HP printer troubleshooting and swapping partsCitrix Connection Center troubleshootingMedical cart hardware troubleshooting and replacement Hardware accessory support