Zackary Sheppard Email & Phone Number

Charlotte, North Carolina, United States

Serving Sunlight's Central Region Home Improvement department with a focus on building and nurturing strong client relationships, day-to-day operations, account trainings, and helping our partners better understand our financing to drive business growth.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

◼ Spectrum Business OTM (10/15 2021-03/17 2022)Outbound communications with new acquisition, previous, and current Spectrum Business clients to drive sales and add value to business clients. Focused on building meaningful relationships through interpersonal phone conversations, comprehensive knowledge of Spectrum Business services, identifying and understanding clients needs, overcoming client objections, and tailoring service packages through sales procedures and pitches that identify and address needs of our business clients.OTM Sales▪ Highly focused on development and implementation of company sales and over the phone close tactics, to meet performance and sales goals.▪ Analyze various business needs, plan and execute sales strategies to ensure the business is running efficiently and operating at the optimal service levels for business needs.▪ Completed sales opportunities for improvement of clients current business services and assisted in driving additional value through adding additional impactful products and services

Palm Beach County, Florida, United States

Direct all aspects of sales, service, operations and administration for three locations generating $XXMM annually. Accountabilities encompass marketing/advertising/branding, product and service offerings/mix, client service delivery, process improvement, promotions, inventory, ordering, KPIs, bookkeeping and payroll. Hire, train, and schedule a staff of 50.Sales & Operations Management═════════════════════════════> Highly focused on development and implementation of company sales and marketing strategies to achieve revenue objectives.> Analyze various business reports for trend analysis and plan and execute sales strategies to ensure the business is running efficiently and operating at maximum profitability.> Accountable for meeting goals that directly impact the overall growth of the organization and its revenue.> Identify and evaluate competitors’ strategies, pricing and positioning to develop effective strategies to expand market share and increase sales volume.> Assess opportunities for improvement to drive cost savings, and efficiency within the organization. Staff Leadership═════════════> Motivate and inspire individuals and teams through lead by example approach and a clear commitment to diversity, inclusion, respect, and integrity. > Ensure staff delivers the highest levels of quality customer service catering to individual needs.> Coach/motivate team to suggestive sell to clientele/customers to achieve plan and maximize sell-through.> Conduct weekly meetings to discuss sales/marketing strategies, and performance reviews for each location.

Boca Raton, Florida, United States

Responsible for managing daily business operations for this high-volume hair salon. Accountable for business development initiatives, marketing, customer service/satisfaction, vendor relations, ordering, advertising, payroll, opening/closing, inventory management, special events and staff management.> Communicated effectively with individuals at all levels, from diverse multicultural backgrounds and provided the highest levels of customer service to clientele resulting in high volume sales and significant referrals.> Enhanced company reputation by collaborating with salon staff to ensure the delivery of efficient, high quality service.> Networked and promoted the salon in the community to drive business development initiatives. > Created significant repeat and referral business by developing long-term relationships with regular customers.

Greenville, North Carolina Area

Worked as 100% commissioned sales rep to advance new business development initiatives for this specialty footwear company. Responsible for establishing and maintaining new/existing accounts in the Greenville market. Developed and implemented a B2B and B2C sales plan to grow account base. > Effectively networked within the business community to generate new leads and new business opportunities.> Established a strong client base with local Health Care Providers (HCPs) by delivering effective medical products and solutions for their clients. Provided comprehensive product training, customer support to all accounts.> Kept clients informed of current product developments, new products in the market, and served as a continual resource. > Established a solid rapport and working relationship with customer base and educated them on various products available.> Tracked and analyzed data and adjusted strategies as needed to achieve overall sales objectives.> Utilized creativity to sell product solutions for individual clients and generated a higher average dollar transaction.> Consistently ranked in the Top 5/25 part-time reps throughout tenure consistently exceeding sales goals and objectives.

Salisbury, North Carolina, United States

Consulted with customers to facilitate sales including identifying client needs, making product recommendations, and assisting with selections.> Engaged in suggestive selling of antique merchandise and upselling to customers to increase average sale. > Consistently met and exceeded work performance standards and goals.