Zachary Aubuchon Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

Grand Rapids, Michigan

At SpendMend, we go above and beyond traditional cost recovery delivering Spend Visibility across an entire organization. We uncover hidden data and use our industry expertise to help find the root cause of Financial Leakage and provide a Path to Prevention - mending future loss.

• Onboarding of new clients• Establish an ever changing recipe for a successful onboarding process that meets both the needs of our clients and our business• Make recommendations and help drive standards for how Managed Services are supported• Clean and consistent execution of all on-board processes, with particular emphasis on outstanding communication and documentation• SME for Managed Service platforms• Responsible for ordering and tracking of O365 + Barracuda licensing• Finding 'scale' in how we deliver service, employing automation or tools as much as possible

Grandville, Mi

• Oversee the care of clientele and maintain relationships with decision makers• Ensure service satisfaction• Schedule regular client meetings and teleconferences to strengthen client relationships• Assemble documentation like services offered, policy or product summaries, presentations, etc for clients and internal teams• Coordinate information flow from client through the organization and back to the client• Develop a knowledge base of customer problems and resolutions• Analyze and resolve service related issues promptly• Handle client escalations and provide corrective actions• In-depth analysis and reporting on overall health of clientele environments

• Supporting and maintaining our client's IT computing environments (Network and Infrastructure) • Responsible for the successful completion and customer satisfaction of assigned projects• Individual research, communication and resolution of escalated tickets on complex issues• Provide accurate, concise and on-time follow-up communication to internal and external resources • Troubleshoot server infrastructure (File/Print, Active Directory, Exchange, Sharepoint, etc.)• Maintain client desktops, printers, and peripherals• Systems analysis, fault detection, isolation, and correction of computer systems and individual peripheral devices• Manage all customer issues and if required escalate it to required departments• Manage requests from internal and external clients and resolve through email and phone

Greater Grand Rapids, Michigan Area

• Tasked with building a new cloud computing infrastructure • Worked within Parallels Plesk Server to configure and design the framework that would eventually become basic web hosting platform• Implemented WHMCS as a backend billing system that tied into Plesk for content management• Built out documentation for what would become an enterprise class cloud hosting infrastructure; supporting SharePoint 2013, Exchange 2013, CRM and Lync Server• Built business relationships across the country, placing business professionals into SharePoint and Project Server vacancies

Greater Grand Rapids, Michigan Area

• Designed, Implemented, and supported corporate data systems, specifically with Microsoft products and Avaya VoIP products• Utilized SharePoint, EKP, and Windchill for PRM and collaboration• Worked to build global infrastructure and established a global disaster recovery plan• Connected US and China with MPLS line• Incorporated Microsoft Dynamics GP System for Accounting/Inventory Needs• Integrated Microsoft Dynamics CRM• Implemented Avaya VoIP system across multiple locations

• Supported entire network systems for business’ in need (Servers, Desktop, Software, etc)• Worked with data monitoring services and provide help desk support• Implemented, supported, and troubleshot multiple different offsite backup platforms for clients

Information Technology affects almost every business. Companies use network systems technicians to help upgrade computer systems and develop wide area and local area network capabilities. The CNS program explored a wide variety of computer networks. Additional curriculum topics, include global system integration, network system design and implementation of network systems.

Diagnosed/Solved technical issues related to Windows XP, desktops, laptops, printers, networking hardware and protocols; and implemented appropriate solutions in accordance with management and individual clients. Set up VPN concentrator using Windows Server 2003.Exercised and gained valuable communication skills through peer collaboration, working with external technical service providers, management interface and proactive development of client relationships.Utilized help desk management software for service requests, automated software packaging, and deployment tools when required. Assisted in designing configuration for new Windows based thin-client infrastructure, testing, and subsequent deployment in academic space.

Worked the sales floor to help inform customers on the products we had to offer for not only sporting goods, but also fitness equipment and outdoor goods. Knowledge is power, and my main focus was to provide insightful information into that they may/may not have been looking for.

Operated various industrial machines to produce home improvement products. Inspected product as part of the Quality Control process and maintained a clean and organized work environment to insure safety and productivity.