Zack Oliver Email & Phone Number

• Manage teams that optimize scheduling practices with the iQueue platform at over 125 infusion centers across 15 health systems (ranging from oncology units, general outpatient infusion units, clinical research centers.
• Contribute to thought leadership activities including webinars and blogs, co-led our 2023 User Group conference, and strategic research on nurse acuity models
• Mentor and coach team leads and new staff
• Serve as an outbound partner for our product managers (2022/2023 scheduling algorithm, 2021 staffing features)
• Partner with other business functions on special initiatives such as process consulting services, custom analytics, etc.
• Refine and define cross-functional business processes

Charlotte, North Carolina Area

• iQueue for Infusion Centers
• Serve as a thought partner for our customers on operational challenges and help them get the most value possible out of our predictive analytics SaaS platform for outpatient infusion centers
• Common customer outcomes include reduced patient wait times, level loading resources, and enabling increased throughput within the infusion suite
• Implement our platform with new infusion centers across the country, supporting with data analytics, customer relationship building, change management, and training
• Build custom dashboards and analytics for customers and internal stakeholders
• Serve as a product and technical expert on sales calls with new prospects

• Accelerated implementations and time to customer value for brand new customers and expansions within existing customers, reducing the the gap between ACV and ARR
• Co-designed the implementation build for our first ever customer with MediTech EHR software

Founder and co-author of the Charlotte Startup Dispatch project

Investments include: Groundfloor, Substack, Offline, Zencastr, Seedsheet

Raleigh-Durham, North Carolina

• Specialized in innovation policy, economic development, health, and benefit-cost evaluation
• Deployed quantitative research methodologies and modeling tools from economics and social sciences
• Evaluated existing bodies of published research and grey literature
• Generated new business for our research center by creating compelling economic consulting proposals for clients in the government sector, foundation and not-for-profit sector, and for-profit sector.
• Developed custom research plans for clients and executed those plans
• Managed project teams of three to ten staff to conduct high-quality research and consulted with subject matter experts in academia as needed.

Raleigh, North Carolina

Conducted complex and ad hoc analyses in the public interest on labor markets, job development tax incentives, historical preservation tax credits, and strategically important industries to the state (i.e., "industry clusters")

• Compiled data and conducted original statistical analyses in the field of sports economics
• Gathered data on corporate social responsibility initiatives
• Assisted with International Economics and Macroeconomics courses

Greater Nashville Area, TN

Summer 2007 and summer 2008