Zac Yates Email & Phone Number

Midwest Region

Supporting various particle sizing technologies that include Nanoparticle Tracking Analysis, Dynamic Light Scattering, and Laser Diffraction.

 Installed, validated, and supported analytical equipment with primary focus on Infrared Spectroscopy and secondary focus on Gas Chromatography and Thermal Analysis. Provided a high level of mechanical and electronic troubleshooting. This includes large liquid handling instruments used in IR spectroscopy for oil analysis Created quotes for customer consumables. Entered sales leads for new instrumentation. Managed personal inventory. Performed on-site customer training and continuing technical support. Maintained personal performance metrics regarding response time, inventory, preventative maintenance scheduling, and utilization, Interfaced with cross functional teams such as applications, customer support, management, manufacturing, and sales. Maintained communication with customers to ensure satisfaction and implemented any corrective action. Completed alerts and quality control documents for major issues such as D.O.A. installations and failing parts. Interfaced with Lotus databases and SAP for various service functions Maintained existing and developed new customer service contracts Researching technical issues as needed to address customer applications and method development

Downers Grove

PROJECTS-Assisted in creating a refurbished parts program.-Identified potential refurbished opportunities by analyzing new parts for usage & cost, evaluating salvage returns, and estimated repair charges-Developed vendor relations and repair paths-Started a savage parts return program-Created refurbished part numbers and acquired stock locations-This program continues to save PerkinElmer millions of dollars every yearTransitioned the Service Repair Center to a “5S Lean” system.-This involved restructuring the repair center to have better flow and less waste-This project added some good housekeeping and efficiency to the departmentCreated a local repair program for the new SPB systems (OEM)-Scheduled training on system-Identified service parts and created part numbers-Created service and sales documentation-Acquired tools and fixturesCreated a laser quality assurance program-Collected data about laser beam profiling-Compared data sheets from various vendors-Researched beam profile cameras and software-Purchased equipment needed-Started collecting beam profiles to insure the quality of the repairs on lasers and fiber optic cablesDUTIES --Documentation of SRC procedures and policies-Monitor and maintain local refurbished part stock levels-Vendor returns-Create purchase requisitions-Managing a loaner program for Ultraview heads-Create new vendors-Create shipping invoices and packing slips-Create new part numbers-Software used on a daily basis include SAP, Lotus, Excel, and Outlook-Constant communications with departments such as with purchasing, sales, accounting, field service, product support, and production-Maintains SRC supplies such as packing material.-Manages shipping PerkinElmer’s temperature validation kits, and calibrates yearly.-Manages the calibration of all items in the SRC that have PerkinElmer asset tags such as meters and balances.

Downers Grove

Repairing and calibration of the following research and detection instruments.- robotic liquid handling systems- microplate readers, washers, & transport systems- CCD cameras- microslide array readers.- liquid scintillation counters- sample preparation blocks- PMT assemblies- Dispense heads-Testing mechanical assemblies and electrical components going to the field as well as diagnosing failed components from the field.-Provided phone support to field engineers-Repaired and aligned various internal and external lasers such as Melles Griot, Spectra Physics, and Coherent.-Created service documentation for his procedures and support.-General cost reduction efforts that include board testing, instrument refurbishing, and vendor returns.-Experience with transitioning from an IBM AS400 system to the SAP information system.-Customer property repair and communications via email and phone-Created return authorizations, service quotes, service notifications, and service orders.

Downers Grove

-Provided product support (hardware, software, and application) over the phone both internally (sales/service) and externally (customers).-Acted as a liaison between engineering and the field to include service needs into the product development process-Acted as a liaison between manufacturing and the field to resolve outstanding field issues-Provided product status and follow-up technical information to the field via Technical Bulletins and other written media-Provided feedback information on product quality and integrity including customer satisfaction to internal departments-Accompanied service engineers on customer installs