Zachary Glass Email & Phone Number

Shreveport, Louisiana, United States

Shreveport, Louisiana Area

- Oversee the day-to- day operational aspects of Louisiana's only Tier III rated data center.- Coordinate with other data center stakeholders to ensure critical systems ability to supportplanned installation, changes, decommissions.- Lead problem resolution efforts and post-incident reviews.- Work with local facility engineering staff to ensure all infrastructure systems are operatingwithin established tolerances, proactively maintained, and adequately serviced when necessary.- Properly forecast capacity planning with regards to space, power, and HVAC usage.- Coordinate with other data center stakeholders on budget items- Identifying, documenting, and implementing IT project process improvement initiatives- Initiate, scope, plan and manage customer facing product delivery projects

Shreveport, Louisiana Area

- Oversee the day-to- day operational aspects of Louisiana's only Tier III rated data center..- Coordinate with other data center stakeholders to ensure critical systems ability to support planned installation, changes, decommissions.- POC for maintenance, vendor relationships, etc.- Lead problem resolution efforts and post-incident reviews.- Scope, plan and manage small or routine projects within the IT environment.- Work with local facility engineering staff to ensure all infrastructure systems are operating within established tolerances, proactively maintained, and adequately serviced when necessary.- Properly forecast capacity planning with regards to space, power, and HVAC usage.- Coordinate with other data center stakeholders on budget items- Identifying, documenting, and implementing process improvement initiatives.

Bossier City, La

- Troubleshoot, analyze, and support issues related to Venyu product suite including backup support, hosted application environments, Microsoft Exchange environments, and virtual environments.- Break down client trouble tickets and determine the best course of action for remedy. Speak with clients directly to garner better understanding of issues at hand.- Provide commercial datacenter support analyzing and maintaining critical capacities for physical, electrical, and network loads. - Perform installation and removal of physical equipment as required by internal needs as well as for co-location clients.- Compile and aggregate data in support of project management for existing and new clients.- Create and manage virtual datacenters and VM's utilizing Cloud Director outlined by customer requirements.- Provide on-call assistance in support of 24/7 system availability.

Bossier City, La

- First line customer interaction for Bossier City datacenter.- Monitor critical systems and escalate critical alerts to senior engineers.- Maintain documentation of alerts, outages, security logs, and client maintenance.- Monitor and maintain physical access controls.

- Trained subordinates in the basics of the military. - Led groups of subordinates in marching drills, taught professional military education, supervised physical training - Furthered military education through marching and marksmanship drills, survival training, ethics and honor classes, flying training, deployment exercises, and professional military development.

B.S, Computer Information Systems

Coursework Towards B.S., Information Systems And Decision Sciences

Coursework Towards B.S, Systems Engineering Management

Activities and Societies: Intercollegiate Football Team