• Completed make up applications for phot-shoots, weddings and other special occasions• Providing private lessons to clients on how to apply makeup for different occasions• Managed scheduling, booking, account keeping and other business activities• Working alone or with a team to complete a job within the allotted time and budget

My main responsibility was to drive brick & mortar sales through targeted consultations, product demonstrations and securing the sale in Sephora locations throughout Alberta. I also planned, executed and participated in highly impactful events and facilitated trainings for Sephora cast members

I am responsible for driving sales revenue to exceed budget through exceptional selling results. This includes leading by example when applying make-up, demonstrating product, sharing product knowledge with Beauty Artists, Sales Associates, Cast Members and Customers.As a selling specialist I must display a high level of product knowledge, apply makeup to clients, work to achieve individual sales goals and have the ability to build sales by providing friendly/honest expertise. Create brand awareness Build and maintain store management relationships through consistent communication with all Sales Associates and Account Department Managers. Mentor, coach and train in-store associates to be successful in selling products. This includes: executing successful events, selling product, introducing new product launches.While selling side-by-side with the team — mentor, develop and lead by example when demonstrating product selling, building a sale, maintaining counter cleanliness standards, respecting store standards, policies and procedures and applying make-up.Ensured that each and every client received oustanding customer service.Using techniques such as active listening and Close as you go Strategies, I was able to give each and every client what they needed by way of product and education, I have received numerous commndations on my level of service and have many happy loyal clients.

Provide superior customer service – by using various selling strategies I received numerous commendations from satisfied customers regarding my excellent customer service. I created lasting relationships with clients to ensure they would be return customers, and I consistently went above and beyond to ensure that all my clients received fast, friendly, personal, customized and highly efficient service.Achieved and exceeded sales goals – I was consistently the top sales associate at my location and within the top 5 in CanadaApply and demonstrate make up Have PHD, Focus, Application, Lesson, and Advanced 1 certifications Served as Product Specialist – I was the in store trainer. My duties included providing sales associates with product knowledge on all new and existing products and launches, managing inventory, planning and executing theme days, providing on the spot and in depth coaching and acting as liaison between the store and regional training teamServed as Event Specialist/Member of the Event Team – I was responsible for planning and executing monthly in store events centred around new launches. I created sales and appointment booking goals for all staff and as part of the event team I provided sales/artistry support at events across the GTAViva Glam Ambassador - Viva Glam is a program at MAC in which we donate funds to the MAC AIDS Foundation through selling Viva Glam Lipsticks and Glosses. The proceeds from each sale go directly to the the MAC AIDS foundation. As ambassador for this program I was required to create and achieve sales goals for the employees, create, plan and execute events and theme days for Viva Glam, participate and raise funds for the AIDS walk, and volunteer my time at various AIDS events across Toronto.

Provided customer service for clients all across Canada in both English and French, answered client inquiries as well as performed account changes, banking changes, and title changes for clients across the country Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)Compiled data and maintained all client databasesResponsible for setting up SPIA’s and terminal funding accountsWorked closely with upper management to ensure the thousands of SPIA clients were taken care of - I composed and maintained all correspondence between the clients and the company throughout Canada Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Acted as receptionist when needed and provided administrative support to the Vice President of Client Relations which included: answering phones, maintaining appointment schedule and calendar, making travel arrangements and data entry