Zaheeda Cassim
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Zaheeda Cassim Email & Phone Number

Service Owner : IT Service Desk at Derivco
Location: Durban, Kwazulu-Natal, South Africa 2 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Derivco
Role
Service Owner : IT Service Desk
Location
Durban, Kwazulu-Natal, South Africa
Company size
2081 employees

Who is Zaheeda Cassim? Overview

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Quick answer

Zaheeda Cassim is listed as Service Owner : IT Service Desk at Derivco, a with 2081 employees, based in Durban, Kwazulu-Natal, South Africa. AeroLeads shows a matched LinkedIn profile for Zaheeda Cassim.

Zaheeda Cassim previously worked as Service Co-ordinator at Derivco. Zaheeda Cassim holds Matric Exemption from Eastbury Secondary School.

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Email format at Derivco

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Derivco

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Profile bio

About Zaheeda Cassim

A skilled and dedicated Service Desk Service Owner with over 10 years of experience in leading IT service desk teams. Highly adept in handling complex IT issues, managing service requests, and optimizing customer experience. Proficient in IT service management frameworks like ITIL and experienced in implementing process improvements and cost-saving measures. Possesses strong leadership, communication, and critical thinking skills.

Current workplace

Zaheeda Cassim's current company

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Derivco
Derivco
Service Owner : IT Service Desk
south africa
Website
derivco.com
Employees
2081
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2 roles · 21 years

Zaheeda Cassim work experience

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Service Owner : It Service Desk

Current
Derivco

South Africa

The Internal Service Desk provides a strategic central point of contact for users and the 1st Line support team offers an operational single point of contact for the resolution of incidents and fulfilment of service requests for all IT End User services. Service support through Incident, Request, Standard Operating Change and Asset & Configuration management. I am responsible for managing the daily operations of the service desk, managing the service desk team ( 2 analysts and 10 engineers), representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Sep 2013 - Present

Service Co-Ordinator

Derivco

Durban

2006 - 2013 ~7 yrs
Team & coworkers

Colleagues at Derivco

Other employees you can reach at derivco.com. View company contacts for 2081 employees →

BN Buse Narlı Buse Narlı Colleague at DerivcoIstanbul, Türkiye, Turkey View → RB Romano Brooks Romano Brooks Colleague at DerivcoCity Of Cape Town, Western Cape, South Africa View → MA Melissa Atkinson Melissa Atkinson Colleague at DerivcoDurban, Kwazulu-Natal, South Africa View → TM Tokelo Mathabathe Tokelo Mathabathe Colleague at DerivcoPretoria, Gauteng, South Africa View → DO Dee Osborne Dee Osborne Colleague at DerivcoNorwich, England, United Kingdom View → TM Tasneem Manuel Tasneem Manuel Colleague at DerivcoCity Of Cape Town, Western Cape, South Africa View → NN Nkosana Ndlela Nkosana Ndlela Colleague at DerivcoSouth Africa View → TR Thesigan Reddy Thesigan Reddy Colleague at DerivcoDurban, Kwazulu-Natal, South Africa View → MH Michelle Hobbs Michelle Hobbs Colleague at DerivcoDurban, Kwazulu-Natal, South Africa View → AN Allen Nzama Allen Nzama Colleague at DerivcoDurban, Kwazulu-Natal, South Africa View →
1 education record

Zaheeda Cassim education

  • Eastbury Secondary School
    Eastbury Secondary School
    Matric Exemption
FAQ

Frequently asked questions about Zaheeda Cassim

Quick answers generated from the profile data available on this page.

What company does Zaheeda Cassim work for?

Zaheeda Cassim works for Derivco.

What is Zaheeda Cassim's role at Derivco?

Zaheeda Cassim is listed as Service Owner : IT Service Desk at Derivco.

Where is Zaheeda Cassim based?

Zaheeda Cassim is based in Durban, Kwazulu-Natal, South Africa while working with Derivco.

What companies has Zaheeda Cassim worked for?

Zaheeda Cassim has worked for Derivco.

Who are Zaheeda Cassim's colleagues at Derivco?

Zaheeda Cassim's colleagues at Derivco include Buse Narlı, Romano Brooks, Melissa Atkinson, Tokelo Mathabathe, and Dee Osborne.

How can I contact Zaheeda Cassim?

You can use AeroLeads to view verified contact signals for Zaheeda Cassim at Derivco, including work email, phone, and LinkedIn data when available.

What schools did Zaheeda Cassim attend?

Zaheeda Cassim holds Matric Exemption from Eastbury Secondary School.

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