As a Business Analyst at Test Triangle (Westrock Packaging Limited), I provide functional and domain expertise related to ERP implementation, administration and support. I have over 16 years of rich experience in ERP implementation, hardware and networking, with skills in installation, setup, gap/fit analysis, customization, testing, user training, test environment in ERP, UAT (user acceptance test), go-live support and hyper-care and also responsible for desktop support, strong knowledge of technical background (lan, wan, routers, access point, wi-fi, switches modems, active directory, backup, microsoft office, IT infrastructure). Previously, I worked as an ERP Project Manager at Platinum Packaging Ltd and Breeze Industries Limited, where I successfully implemented ERP eProductivity Software (Radius/EFI) with all modules, including Masters of item/supplier/customer, (BOM) bill of material, RM stores, Purchase, GRN, GRN costing, sales, packing slip/delivery notes, accounts and finance, job card, production entries, and dispatch. I am a forward-thinking person with proficiency in full life cycle implementation and support for ERP using ServiceNow as a ticketing solution, as well as troubleshooting, debugging, documentation, system improvement, and report creation/modification. I am passionate about delivering value to customers and stakeholders through efficient and effective ERP solutions that align with their business processes and requirements.
Listed skills include Project Management, Project Planning, Itil, It Service Management, and 18 others.