Zaheer Khan Email and Phone Number
I am skilled in OS/BS Systems, Projects Implementation, Operations, and Support & Maintenance Services. I have years of hands on experience in requirements gathering & analysis, technical evaluations, business mapping, testing, deployment and implementation of project deliveries.I have exceptional technical and hands-on problem analysis skills. I can quickly analyze problems and resolve them with flexible, strategic thinking.I have been part of both large as well as medium scale implementation teams with different Telecom Operators in Africa, Middle East and South Asia. I have a great exposure of working with people of different cultures and backgrounds.I can manage situations with a calm, positive approach. I have worked as Site Owner/Team Leader of Operations and Support Teams in Nigeria and Pakistan. With strong decision making skills, and cool and calm approach, I have been able to build a good relationship both with team and customer which helped in resolving critical issues increasing customer satisfaction.I am now looking for a position in OSS/BSS/IT; a position that builds on my current skills and experience and enables further professional growth.
Stewart Pakistan Private Limited
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Systems Engineer IiStewart Pakistan Private Limited Nov 2016 - PresentLahore Pakistan• Analyzing problems, troubleshooting and resolving technical customer support issues • Project Management, Follow ups, Escalations, Meetings, Documentation, Monitoring and Reporting.• Preparing, reviewing and finalizing CR and FRS documents • Identifying technical solutions, confirming the solution with the customer, and agreeing project KPIs• Preparing technical and functional documentation and Standard Operating Procedures (SOPs)• Preparing Applications Acceptance Test Procedure documents in liaison with customer• Testing application patches, new deliveries, upgrades, Preparing UATs and conducting them with customer• Working with other technical and non-technical team members and managers to resolve problems • Testing and deployment of applications, specifically server processes and services • Monitoring and maintaining server processes and error logs to ensure application stability, performance and availability -
Project Manager / Functional ConsultantHuawei Technologies Nov 2011 - May 2016• Requirement Gathering and Analysis, Gap Analysis, Change Management, Functional Specifications, Proposed Solutions, Training, User Acceptance, Sign Offs• Implementation of Huawei IPCC, Huawei Trouble Ticketing System, Tapin Rerating Solution, Text based CDRs Mediation and Rating, Telebar Implementation. • Real Time Application Integration of Huawei IPCC with CRM & Billing, Cisco IPCC, IVR, Outbound Dialer, Avaya and Alcatel Call Centers, Wallboards, Web Self Service and Trouble Ticketing • Application Support services for Customer Care, Inventory Management, Order Management, Credit Control, Call Center applications, Credit Control, Roaming, Mediation & Rating, Provisioning & Billing for Warid Telecom, MTN Afghanistan -
System AnalystInternational Turnkey Systems Jan 2005 - Nov 2011Lahore• Multiple OSS/BSS implementations with different Telecom Operators• Onsite and Offsite Application Support Services for Call Center applications, Credit Control, Roaming, Mediation & Rating, Provisioning & Billing• Operations & support Services for Etisalat Nigeria• Change Request Coordination between different teams from concept to delivery -
Assistant ProgrammerArmy Welfare Trust Jan 2000 - Oct 2002Awt Plaza Rawalpindi PakistanResponsibilities included: Requirement gathering and analysis System Design and Development Testing and Implementation User Trainings Creation of defect reports and troubleshooting of issues Handling enhancements and application patches
Zaheer Khan Education Details
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Virtual University Of PakistanBusiness Administration And Management, General -
Systems Research Ltd.Software Engineering -
Bachelor’S Degree
Frequently Asked Questions about Zaheer Khan
What company does Zaheer Khan work for?
Zaheer Khan works for Stewart Pakistan Private Limited
What is Zaheer Khan's role at the current company?
Zaheer Khan's current role is Oracle Certified OCI Professional | Google Certified Project Management Professional | Systems Engineer II at Stewart Pakistan.
What schools did Zaheer Khan attend?
Zaheer Khan attended Virtual University Of Pakistan, Systems Research Ltd., University Of Azad Jammu And Kashmir.
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