Systems Engineer Ii
Current• Analyzing problems, troubleshooting and resolving technical customer support issues • Project Management, Follow ups, Escalations, Meetings, Documentation, Monitoring and Reporting.• Preparing, reviewing and finalizing CR and FRS documents • Identifying technical solutions, confirming the solution with the customer, and agreeing project KPIs• Preparing technical and functional documentation and Standard Operating Procedures (SOPs)• Preparing Applications Acceptance Test Procedure documents in liaison with customer• Testing application patches, new deliveries, upgrades, Preparing UATs and conducting them with customer• Working with other technical and non-technical team members and managers to resolve problems • Testing and deployment of applications, specifically server processes and services • Monitoring and maintaining server processes and error logs to ensure application stability, performance and availability
