Zahid Ali Email and Phone Number

• A competent professional with over 12 years of valuable experience in PRM (Partner Relationship Management), Sales Coordination, After Sales, Customer & Client Servicing, Installation and Maintenance.• Associated with notable firm such as Reliance Industries, as a Deputy Manager• Proficient in determining customer service requirements by maintaining contact with customers• Proactive in maximizing customer operational performance by providing helpdesk resources and technical advice• Renowned for executing the end-to-end project planning and implementation with the capability of leading the Operations and Maintenance• Analytical and quality-oriented professional with an eye for details.• Monitored call log, delivery status, day-to-day installation/Activation, field repair, Flexi and material movement conducted by the installer service providers• Ensuring Flawless (zero defect) execution of home connect activity• Identify customer service trends and determined system improvements• Met customer service financial objectives by forecasting requirements• Mentoring and guiding technicians on the job• Establishing and maintaining training facility and infra• Ownership of SLA delivery and Customer Satisfaction• Established and communicated service metrics; planned, monitored, appraised, and reviewed job contributions• Conducted surveys, forming focus groups and benchmarked best practices• Sourcing and training of technicians, classroom as well as on-the job in field• Launched the new Tata Sky Satellite G-SAT 10 & completed the Field Repair and Migration WOs within the given TAT of 02 days; concluded 5000 WOs within a month maintained the BAU• Supervised the 4 ISPs with 100 WOs daily on average and completed them within the given TAT• Formulated Technical strategies and improved the uptime of Sitapur district from 99.67% to 99.83 % which was the best uptime of the entire cluster• Achieved the UMANG Award for a project initiated by Indus Corporate Team

• Monitoring call log, delivery status, day-to-day installation/Activation, field repair, Flexi and material movement conducted by the installer service providers• Ensuring Flawless (zero defect) execution of home connect activity• Identify customer service trends and determined system improvements• Met customer service financial objectives by forecasting requirements• Mentoring and guiding technicians on the job• Establishing and maintaining training facility and infra• Ownership of SLA delivery and Customer Satisfaction• Establishing and communicating service metrics; planned, monitored, appraised, and reviewed job contributions• Conducting surveys, forming focus groups and benchmarked best practices• Sourcing and training of technicians, classroom as well as on-the job in field