With a Bachelor's degree focused on Hotel/Motel Administration/Management, my professional journey has led me to FIVE Hotels and Resorts, where I currently orchestrate room control operations. My leadership role revolves around ensuring exceptional customer service, maintaining operational efficiency, and championing team management.Previously excelling as a Front Desk Agent, I honed my skills in customer service operations, cultivating a robust team environment that thrives on delivering memorable guest experiences. My dedication to hospitality is driven by the values of excellence and collaborative growth, aiming to elevate the standards of service within the industry.