Zaim Ali Email & Phone Number

Texas, United States

Texas, United States

• Executed integrations with IT Service Management (ITSM) systems, Identity and Access Management (IDAM) platforms, and Chat systems, including ServiceNow, Jira, Cherwell, Okta, Active Directory, Slack, and Microsoft Teams, within an 8-week timeframe. This automation initiative optimized issue resolution across IT, HR, and other domains, achieving up to a 75% automation rate.• Collaborated with customers to gain an understanding of their business processes, system environments, and infrastructure, to facilitate the implementation of an AI Chat Bot, serving hundreds of thousands of employees across the enterprise.• Architected a custom integration to create a web based AI Chat Bot that integrates with Jira and Cherwell that is now used by over 100,000 employees world wide.• Pioneered the first integration with ServiceNow’s VA Bot, enabling Live Agent message brokering between end users, communicating on their preferred chat system, and IT Agents within the ServiceNow platform.• Championed informational sessions describing the strategic role of AI chatbots within the enterprise, delineating their potential for addressing industry-wide challenges both in the present and future.

• Utilized JavaScript, HTML, CSS, Schema.org, SQL, and a suite of front-facing tools to proficiently implement User-Generated Content collection and display on customers’ ecommerce sites.• Managed a portfolio of ~35 technical projects at any given time across Small Business and Enterprise Sectors.• Facilitated technical integrations for clients using 3rd party Ecommerce platforms such as Shopify, Magento,Big Commerce, SFCC, etc.

Houston, Texas, United States

• Engineered both a website and mobile application to enhance the convenience of car battery delivery and replacement services.• Provided leadership and training to a cross-functional team, enabling them to effectively execute essential functions across various company departments, encompassing areas from sales to so ware development.• Created an efficient delivery system, reducing delivery routes and saving over 180 weekly miles per deliverer.

Rosenberg, Texas, United States

•Spearheaded the transition from worksheets to web pages that made after school learning enjoyable for students•Engaged in team collaboration with the Owner and Manager to produce interactive web games as learning activities•Evaluated students’ needs to establish a direction for the type of activities that would be most engaging•Conducted testing on web applications to create an ideal learning experience that resulted in minimum errors per session•Created and implemented Front End based activities using Javascript and React for a seamless experience•Analyzed business’ need for reduction of wasted resources while providing and implementing solutions•Reduced in house resources lost by transitioning paper documents to electronic documents•Slashed paper use by over 35% by converting the majority of the math curriculum into web based activities•Brought in over 50% of the clients by expanding the marketing done to reach a further audience•Restructured pricing for clients with multiple children that resulted in filling previously unused time slots

Cape Town Area, South Africa

•Analyzed 2 small businesses and directed extensive research about local companies and competitors•Analyzed competitor pricing schemes; developed and implemented new pricing schemes for 2 clients•Improved operation processes for 2 local business owners in order to grow client base and company efficiency •Conducted market segmentation for 2 clients in order to reposition clients’ brand and key target segments•Created and implemented bookkeeping systems and marketing programs for 2 small businesses•Led client meetings and presentations to analyze entrepreneur’s business and implemented 8 deliverables•Engaged in team collaboration with a group of 6 to produce solutions to pressing problems in townships•Created and implemented a staff selection and compensation process

Bryan/College Station, Texas Area

•Aided the Assistant District Attorneys on trial preparations, jury selection, and hearing proceedings•Managed case files and other legal documents•Performed administrative duties such as filing and copying•Attended client meetings

Rosenberg, Texas

•Zoned merchandise and maintained guidelines•Stocked impulse racks•Set and maintained impulse and front end•Operated cash register and maintained knowledge of cashier procedures

Sugar Land, Texas

•Oversaw the packaging and assistance of customers in a timely matter to achieve positive customer service•Established positive working relationships with customers and colleagues to achieve monthly sales quotas•Adapted to work in a fast-paced, detail-oriented environment with professional, friendly, and engaging service

Bachelor Of Arts - Ba, Sociology

Software Engineer

Hack Reactor is a full-stack development program that teaches students to master advanced HTML and CSS, front-end JavaScript frameworks.